Junior Contact Center Agent – Automotive Topics

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to customer inquiries regarding products and services, including staff, website, company information, vehicle specifics, electromobility, service, sales, redirects, and contact information.

• Acknowledge and address customer complaints effectively.

• Handle inquiries received through various communication channels.

• Identify customer needs and assist them in utilizing specific features.

• Analyze and report any product malfunctions.

• Support in training new employees as requested by management.

• Update internal databases with technical issues and valuable customer interactions.

• Inform customers about new features and functionalities.

⛳️ Requirements

• High school diploma or equivalent (required).

• At least 1 year of prior experience in a Service Center or a similar business (preferred).

• Native-level German or a minimum C1 proficiency (required).

• Fluency in English (advantageous).

• Familiarity with the automotive industry (considered a plus).

• Experience with help desk software and remote support tools.

• Strong understanding of CRM systems.

• Excellent communication and problem-solving abilities.

🏝️ Benefits

• Competitive Salary and Benefits.

• Opportunity for rapid advancement within the company.

• Training tailored to your career path.

• Collaborative work environment.

• Multicultural teams.

• Proactive support.