Junior Contact Center Agent – Automotive Topics

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver prompt, precise, and compassionate support through multiple channels

• Foster customer satisfaction and build loyalty

• Address inquiries and clarify product features

• Troubleshoot issues and document solutions meticulously

• Refer complex cases to higher-level support

• Utilize AI-driven tools and automation to provide efficient and tailored support experiences in real time

⛳️ Requirements

• High school diploma or equivalent (required)

• At least 1 year of prior experience in a Service Center or a similar environment (preferred)

• Native-level proficiency in German or a minimum of C1 proficiency (required)

• Proficiency in English (is an advantage)

• Knowledge of the automotive sector (considered beneficial)

• Experience with help desk software and remote assistance tools

• Strong understanding of CRM systems

• Exceptional communication and problem-solving abilities

🏝️ Benefits

• Competitive salary and benefits package

• Opportunities for swift career advancement within the company

• Training aligned with your career trajectory

• Collaborative work environment

• Diverse, multicultural teams

• Proactive support