Junior Automation DevOps Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee Jira Service Desk tickets to ensure prompt resolution of developer and operational requests.

• Address tickets submitted by developers.

• Monitor alerts from systems and applications to detect operational issues and assist with incident response.

• Analyze incoming tickets and alerts to determine suitable actions.

• Collaborate with relevant technical teams to resolve system and application challenges.

• Prioritize support tasks according to alert severity and business impact.

• Assist in development and operational workflows utilizing GitLab and CI/CD pipeline tools.

• Utilize Jira and Confluence for ticket management, collaboration, documentation, and workflow support.

• Provide support for operational and troubleshooting tasks in Red Hat Linux environments.

• Facilitate automation processes and development pipelines.

⛳️ Requirements

• Bachelor’s degree in computer science or a related field; equivalently, relevant professional experience and proven skills are acceptable.

• At least 1+ year of experience with GitLab and other CI/CD pipeline tools.

• A minimum of 1+ year of experience in using Jira and Confluence.

• At least 1+ year of experience working with Red Hat Linux.

• A minimum of 1+ year of experience in supporting automation and development pipelines.

• Experience in managing service desk operations, ticket management, and alert monitoring.

• Capability to collaborate with developers and technical teams in a support-oriented setting.

• Strong analytical, communication, customer service, and problem-solving skills.

• Willingness to work from 4:00 PM to 1:00 AM Philippine Time.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.