Junior Account Manager, VIP

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the cultivation and upkeep of relationships with VIP clients

• Address client inquiries and concerns in a timely manner

• Actively engage with clients to comprehend their needs and collect feedback

• Contribute to maintaining client satisfaction, retention, and loyalty

• Ensure accurate documentation and records for clients

• Aid in data tracking and analysis related to client satisfaction and performance

• Collaborate with internal teams to ensure alignment on client objectives and expectations

• Support senior account managers with ongoing tasks and projects

⛳️ Requirements

• 1-2 years of experience in customer service, sales, or account management

• Strong communication and interpersonal skills

• Ability to collaborate effectively within a team setting

• Excellent problem-solving abilities

• High attention to detail and strong organizational skills

• Capacity to manage multiple tasks and prioritize effectively

• Discretion when dealing with confidential and sensitive information

• Nice to have: Knowledge or experience in the iGaming industry

• Nice to have: Native-level proficiency in either Bahasa Malaysia (Malay), Thai, or Mandarin

• Nice to have: Prior experience working with VIP/high-value clients

• Please submit your resume in English

🏝️ Benefits

• Remote Working: Enjoy the flexibility of working from anywhere, supporting your work-life balance.

• Unlimited Paid Time Off: Benefit from unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.

• Equipment provided: Receive a laptop, headphones, and mouse.

• Career Growth: Access to training and advancement opportunities.

• Performance Recognition: Opportunities for raises and career progression based on quarterly performance reviews and constructive feedback.

• Health and Fitness Benefits: Fitness reimbursements from day one; after one year of employment, access to a health budget.

• Self Development Budget: Funding for online courses and professional learning opportunities.

• Special Birthday Perk: Enjoy a day off on your birthday after one year of employment.