Junior Account Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Oversee a small portfolio of customer accounts that are either low-complexity or in development, with support from a Senior Account Manager.

• Assist in achieving revenue targets for assigned accounts while contributing to the overall sales objectives of the region.

• Ensure accurate maintenance of CRM data, including customer activities, opportunities, and forecasts.

• Aid in the preparation of quotes, monitoring orders, and supporting fundamental commercial activities.

• Serve as the primary contact for assigned customers regarding routine matters such as orders, status updates, and basic inquiries.

• Foster working relationships with customer contacts to enhance ongoing account engagement.

• Cultivate an understanding of customer needs, applications, and business processes.

• Collect and relay customer feedback to internal teams.

• Collaborate with inside sales, technical services, and supply chain teams to meet customer requirements.

• Coordinate responses to customer queries and ensure timely follow-ups.

• Assist in resolving routine customer issues related to delivery, quality, or service.

• Facilitate the introduction of products within assigned accounts through follow-up and coordination with customers.

• Help gather customer input for product development and enhancements.

• Engage in customer discussions regarding product usage and applications.

• Support the execution of account plans created by Senior Account Managers.

• Identify basic growth opportunities within assigned accounts and escalate them as needed.

• Gain insight into account planning, pricing, and commercial decision-making processes.

• Assist with order tracking, demand alignment, and communication of customer needs.

• Aid in the coordination of urgent orders and basic forecasting activities.

• Learn processes related to planning, inventory, and customer supply requirements.

• Collaborate with internal teams to ensure timely resolution of customer inquiries and issues.

• Clearly communicate status updates to customers and internal stakeholders.

• Escalate more complex issues to senior team members.

• Participate in customer meetings and internal reviews to enhance commercial and technical knowledge.

• Assist in preparing for customer visits, presentations, and reviews.

• Adhere to company policies regarding pricing, commercial terms, and customer interactions.

• Raise any risks or concerns regarding customer satisfaction or account performance.

⛳️ Requirements

• Bachelor's degree in Business, Engineering, Economics, or a related field is required.

• 0-2 years of experience in sales, account management, or related commercial/technical roles (internships or relevant experience are acceptable).

• Proficiency in Italian and English is required.

• German language skills are a plus.

• Willingness to travel domestically and across Europe (approximately 20–30%).

🏝️ Benefits

• Comprehensive training and professional development opportunities.

• Access to a supportive team environment.

• Opportunities for career advancement within the company.