Junior Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and provide support for your own customer portfolio from start to finish.

• Establish trusted partnerships with customers as a strategic advisor.

• Capture intricate business needs and create appropriate solutions.

• Independently handle and execute outstanding onboarding processes.

• Formulate strategies to enhance product usage.

• Actively manage customer churn and initiate suitable countermeasures.

• Conduct and complete contract renewals.

• Identify and pursue opportunities for cross-selling and upselling.

• Sustainably boost monthly recurring revenue (MRR).

• Analyze customer needs methodically and provide feedback to shape the product roadmap.

• Collaborate closely with Sales, Product, and domain expert teams.

• Create customized solutions for challenging customer projects.

• Ensure top-notch service quality.

⛳️ Requirements

• (Initial) experience in Account Management, Customer Success, or Sales.

• Ideally, experience in a B2B SaaS environment.

• Confident in utilizing CRM tools such as HubSpot.

• Structured approach to managing a large volume of accounts and multiple projects simultaneously.

• High level of ownership and a proactive, goal-driven mindset in a remote setting.

• Strong hands-on mentality and high self-motivation.

• Excellent communication skills in German.

• Proficient in English.

• Strong negotiation capabilities.

• High digital affinity.

• Understanding of SaaS metrics and KPIs.

• Analytical mindset with the ability to convert data into actionable recommendations.

🏝️ Benefits

• Annual professional development budget.

• Options for remote work, Berlin office, or hybrid—with flexibility in selecting your work location.

• 30 vacation days.

• Flexible working hours.

• A work culture that prioritizes protected focus time.

• MacBook and other premium equipment provided.

• Membership with Urban Sports Club.

• Deutschlandticket.

• Company pension scheme.

• Offsites.

• Regular team events.

• Honest and transparent communication on equal footing.

• A diverse and inclusive work environment.