IT/OT Infrastructure Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Lead, mentor, and develop the Infrastructure team

• Oversee staffing, scheduling, priorities, performance evaluations, and professional growth plans

• Ensure teams function collaboratively while mentoring and assisting peers across IT

• Supervise infrastructure operations, processes, and service delivery

• Guarantee that service levels meet or surpass agreed-upon targets, managing escalations and breached SLAs

• Take ownership of critical incident management processes and drive post-incident enhancements

• Assist with incident resolution, service requests, and project implementation as needed

• Design, assess, and approve infrastructure architectures

• Lead the design, construction, testing, and support of enterprise infrastructure solutions

• Maintain up-to-date and effective infrastructure standards, patterns, and documentation

• Define, validate, and communicate infrastructure metrics and performance indicators

• Propel continuous improvement across personnel, processes, and systems utilizing data-driven methods

• Maintain standard operating procedures, work instructions, and knowledge base content

• Contribute to IT planning, budgeting, forecasting, and vendor management

• Ensure infrastructure complies with security, compliance, and regulatory requirements

• Monitor end-user satisfaction and translate feedback into actionable enhancements

• Collaborate with business leaders, IT colleagues, and vendors to address infrastructure challenges and support future growth

⛳️ Requirements

• Bachelor’s degree in Information Technology or a related discipline, or equivalent practical experience

• 7+ years of experience in designing, building, supporting, and troubleshooting enterprise infrastructure

• 5+ years of experience in leading and managing infrastructure teams

• Current IT industry certifications are advantageous

• Expertise in server hardware, Microsoft Server, VMware, and Hyper-V

• Proficiency in Microsoft Azure, AWS, and Google Cloud

• Knowledge of Active Directory, DNS, DHCP, file/print, certificates, and identity services

• Understanding of storage, backup, and recovery processes

• Experience with multi-tenant, multi-cloud, multi-domain, and multi-forest environments

• Familiarity with endpoint and device management, including PCs, Macs, peripherals, printers, and Intune

• Proficient in Microsoft 365 and end-user technologies, including Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, and Authenticator

• Knowledge of networking, including firewalls, switches, routers, access points, cabling, and Fortinet platforms

• Understanding of data center operations, including racks, cabling, power, cooling, and fire suppression

• Familiarity with monitoring and alerting processes, preferably with automated remediation

• Knowledge of patch and asset lifecycle management

• Understanding of cybersecurity practices and compliance frameworks, including CMMC, GCC High, AWS GovCloud, and FedRAMP

• Familiarity with CAD systems

• Knowledge of ITIL processes and service management concepts

• Experience using AI tools to enhance and streamline IT operations

• Strong documentation skills for architecture, policies, runbooks, and procedures

• Ability to develop teams, foster accountability, and cultivate an outcome-driven culture

• Capacity to learn new technologies swiftly and apply them effectively

• Working knowledge of Lean Manufacturing principles is a plus

• Experience in manufacturing environments and OT networking is also a plus

🏝️ Benefits

• Every employee will have ownership in the company

• All employees will share in the financial successes of the company

• Approximately 20% travel required in a remote role