Italian-Speaking Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide support to Italian-speaking customers through phone, email, and chat.

• Assist customers with inquiries related to accounts, billing, and services.

• Efficiently troubleshoot and resolve customer issues.

• Deliver information regarding products, services, and platform features.

• Escalate more complex issues as necessary.

• Collect customer feedback to help improve services.

• Act as the initial point of contact for customers.

• Work Monday to Friday in rotating 8-hour shifts between 07:00 and 18:00.

⛳️ Requirements

• Fluent in both Italian and English.

• Previous experience in customer support, customer service, or contact center settings is preferred.

• Excellent communication and problem-solving abilities.

• Strong attention to detail.

• Comfortable using digital tools and technology.

• Customer-oriented with a positive demeanor.

• Capable of thriving in a fast-paced work environment.

• Willingness to work on public holidays when scheduled.

🏝️ Benefits

• Language allowance of €250/month.

• Multiskill bonus of €150/month.

• Performance bonus of up to €360/month.

• Attendance allowance of €110/month.

• Flex work allowance of €60/month.

• Meal allowance of €10.20 for each working day.

• Private health insurance coverage.

• Paid training sessions.

• Fully remote work opportunity.

• Work in an international and multicultural environment.

• Continuous coaching and development support.

• Opportunities for career advancement.

• Stable, long-term project commitment.

• Additional payment for public holiday work.

• Permanent contract offered after 6 months.