IT – Systems Operations Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and manage critical business systems including Salesforce, NetSuite, Jira Service Management, Google Workspace, eSignature, support/call platforms, and internal portals/custom applications.

• Control access rights, licensing, incident management, reliability, uptime, data integrity, security, and compliance.

• Handle vendor relationships, review contracts, assist in audits, optimize SaaS expenditures and license distribution, and ensure readiness for system-control and data-retention inquiries.

• Administer system configurations, data models, workflows, and cross-platform integrations utilizing middleware/iPaaS tools.

• Collaborate with stakeholders from Sales, Finance, Legal, Customer Support, and Operations to assess and implement process improvements and system upgrades.

• Organize software upgrades, patch releases, and roadmap development.

• Lead and guide a small team encompassing NetSuite administration, Salesforce administration, and IT Help Desk functions.

• Act as the escalation point for issues related to business systems.

• Keep documentation, SOPs, training materials, and onboarding resources up to date.

• Assess tools, integrations, and automations in accordance with Rently's AI Governance Policy and Stage Gate process.

⛳️ Requirements

• A minimum of 5 years managing enterprise business systems, with practical experience in both Salesforce (CRM) and NetSuite (ERP).

• At least 2 years in a people management or team leadership role, preferably in systems administration and help desk/support.

• Demonstrated experience in managing vendor relationships, auditing SaaS contracts, and optimizing expenditures and licenses.

• Familiarity with iPaaS/middleware tools such as Celigo, Nexla, or equivalent.

• Understanding of SOC 2 and ISO 27001 compliance standards.

• Comprehensive knowledge of lead-to-cash and order-to-cash business processes, along with CRM-to-ERP data flows.

• Excellent written and verbal communication skills.

• Salesforce and/or NetSuite certification is preferred.

• Knowledge of AI governance, usage tiers, or responsible AI adoption frameworks is a plus.

• Experience in leading or supporting an IT Help Desk function, including ticketing and SLA management.

• Proven ability to create or standardize SOPs and documentation for critical business systems.

• Comfort in collaborating cross-functionally with Sales, Finance, Legal, and Customer Support teams.

• Must have legal authorization to work in the United States.

• Rently US does not offer sponsorship.

🏝️ Benefits

• 75% coverage of monthly medical, dental, vision, disability, and life insurance premiums through Anthem Blue Cross, with 2 HMO options (where available) and 2 PPO options.

• Availability of FSA, STD, LTD, and other voluntary plans.

• Coverage extends to employee, spouse, registered domestic partner, and dependent children.

• 401k plan with a 3% Rently match.

• Paid time off.

• Sick leave.

• Partial reimbursement for gym memberships.

• Partial reimbursement for pet insurance.

• Opportunities for career advancement.

• Professional development opportunities available.

• Work-related travel opportunities depending on the role.

• Company events and team gatherings.