IT Systems Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary contact for technology inquiries, overseeing triage, resolution, and escalation processes.

• Manage the external IT support relationship, which includes onboarding and offboarding, permissions, access reviews, license management, and implementing password management.

• Administer Microsoft 365, SharePoint, Notion, Salesforce, and other new systems, covering configuration, maintenance, and basic troubleshooting.

• Provide platform recommendations and assist in the implementation of new functionalities.

• Explore AI-assisted triage and self-service tools.

• Establish and uphold data standards, including deduplication and regular audits.

• Design, create, and maintain automations that connect various systems, including Zapier workflows, form logic, and notifications.

• Oversee the operational cadence for Data Protection Impact Assessments (DPIAs), retention routines, and policy compliance.

• Maintain documentation related to data processing agreements, security schedules, and partner due diligence.

• Manage the structure of information and platforms, including file structures, naming conventions, templates, and reference documentation.

• Lead the readiness review for SharePoint and Notion, focusing on structure, permissions, metadata, and AI-assisted knowledge retrieval.

• Assist new internal and partner-facing platforms by providing user support, conducting testing, offering training, managing change communications, and coordinating releases.

⛳️ Requirements

• Minimum of 5 years’ experience in IT operations, systems administration, or digital operations.

• Proven experience in managing multiple business systems.

• Experience in implementing or migrating a core platform.

• Proficiency in establishing workflows, integrations, or automations.

• Experience working within a small, growing organization.

• Competence in managing IT support, access, and supplier relationships.

• Strong systems administration skills across various platforms.

• Ability to implement, enhance, and communicate operational workflows effectively.

• Strong discipline in data management and documentation.

• Capability to recommend and facilitate technology changes and user adoption.

• Detail-oriented and systems-focused.

• Practical with the ability to exercise judgment in ambiguous situations.

• Proactive in seeking improvements in operational processes.

• Inquisitive about technology, automation, and AI advancements.

• Collaborative and service-oriented mindset.

• Submission of a CV, covering letter, and a supplemental video of no more than 90 seconds is required.

🏝️ Benefits

• Genuine ownership of systems and infrastructure.

• Collaboration with impressive colleagues.

• Exposure to significant scale and complexity.

• Opportunity to influence organizational operations.

• Professional development and mastery enhancement.

• Autonomy in your role.

• Work designed to enhance your quality of life.

• Inclusive and accessible recruitment practices.

• Support available for access needs or specific requirements.