IT Systems – Automation Specialist

This is a fully remote position, open to applicants in Peru, +1 more country.

📋 Description

• Deliver technical and end-user assistance for business systems and operational tools.

• Provide support and maintenance for Zoho CRM, Zoho Analytics, and Zoho Flow.

• Develop, sustain, and diagnose integrations and automated workflows using Pipedream, Make.com, or comparable platforms.

• Generate and manage reports, dashboards, and data queries to facilitate business decision-making.

• Collaborate with CRM data, workflows, and automations to enhance operational processes.

• Assist and resolve issues with telephony and call-center systems, including IVR, call routing, and CCaaS platforms.

• Identify and troubleshoot system and integration challenges while proposing viable solutions.

• Utilize basic SQL to query and manipulate data.

• Discover opportunities for automating repetitive tasks and enhancing operational efficiency.

• Utilize AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity enhancements.

• Work in partnership with both technical and non-technical teams to understand their requirements and deliver effective solutions.

• Oversee multiple projects and priorities while ensuring clear communication and follow-through.

• Document processes, solutions, and system modifications as necessary.

⛳️ Requirements

• Minimum of 2 years of experience in System Administration, Systems Integration, IT Systems, or a similar technical discipline.

• Practical experience in supporting business systems, applications, or integrations.

• Proficient in Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries.

• Familiar with Zoho CRM and Zoho Flow, or equivalent CRM and workflow automation platforms.

• Experience in building or maintaining automations using Pipedream, Make.com, or similar tools.

• Knowledge of telephony and call-center systems, including IVR, call routing, or CCaaS platforms.

• Basic IT and technical troubleshooting capabilities.

• Fundamental understanding of SQL.

• Experience utilizing AI tools such as ChatGPT and/or Claude.

• Advanced proficiency in English, with strong reading and speaking abilities for daily interactions with English-speaking teams.

• Excellent problem-solving skills and the capacity to troubleshoot issues independently.

• Ability to work independently, take initiative, and proactively identify solutions.

• Flexibility and capability to manage multiple priorities and projects.

• Strong communication and collaboration skills across teams.

• Preferred: Experience in a BPO, call-center, or other high-volume operational settings.

🏝️ Benefits

• Fully remote position available for candidates located in Nicaragua or Peru.

• Starting monthly salary of $1,100 USD, with payments processed in USD through Deel.

• Work Schedule: 9:00 AM–5:00 PM EST, Monday to Friday, plus a half-day on weekends.

• Join a collaborative, international team and gain exposure to various U.S. entities.

• Opportunity to engage with a diverse array of business systems, automation tools, analytics platforms, and telephony technologies.

• Chance to advance within a company committed to structure, innovation, and operational excellence.