IT Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily IT operations and address Tier 1 and Tier 2 issues across macOS and Windows platforms.

• Process requests in the Jira Service Management queue, adhere to SLAs, and escalate identity, security, and architectural concerns.

• Oversee user access for Microsoft 365, Slack, Google Workspace, Zoom, Atlassian, and the password manager.

• Troubleshoot account lockouts, MFA issues, VPN and Teams challenges, as well as recover files from SharePoint and OneDrive.

• Conduct MFA resets and enrollments, perform group and role assignments, and manage routine user administration for Entra and SSO.

• Process requests for application access, licenses, shared mailboxes, and AI tool seats and quotas in accordance with policy.

• Utilize Intune, Jamf, and Datto RMM for enrollment, provisioning, application deployment, patch compliance, remediation, and hardware refreshes.

• Facilitate employee onboarding and offboarding, including the collection of devices, removal of access, and reclamation of licenses.

• Monitor Power Automate for onboarding and offboarding workflows and address any routine failures.

• Maintain records of hardware and software inventory, warranties, assignments, and disposal activities.

• Coordinate shipping and returns for a geographically distributed workforce.

• Generate reports on device inventory, compliance, user reviews, and access reviews for leadership, audits, and renewals.

• Follow up on non-compliant devices and verify the completeness of offboarding for SOC 2 and CMMC requirements.

• Automate routine tasks using PowerShell, Bash, or Python to enhance onboarding, offboarding, and reporting processes.

• Develop and update knowledge base articles, runbooks, and how-to guides.

• Provision and manage lab devices and VDI user configurations for the Engineering team.

• Track license counts and renewal timelines while assisting with vendor and procurement responsibilities.

⛳️ Requirements

• Between 3 to 5 years of experience in IT support, systems administration, or IT operations, including Tier 2 support.

• Strong practical experience in supporting both macOS and Windows environments.

• Proficient administration of Microsoft 365 and familiarity with at least some of Slack, Google Workspace, and Zoom.

• Experience in Microsoft Entra ID user and group administration, SSO, and MFA at an administrative level.

• Hands-on experience with MDM or RMM platforms such as Intune, Jamf, or Datto RMM.

• Scripting proficiency in PowerShell, Bash, or Python for routine automation tasks.

• Background in using ticketing and service management tools, preferably Jira Service Management.

• Understanding of ITIL fundamentals.

• Excellent communication skills with a service-oriented and accountable approach.

• Availability to work from 9:00 AM to 5:00 PM Pacific Time.

• For U.S. employment, candidates must be authorized to work in the United States without any restrictions.

• Preferred certifications include Microsoft MD-102 or MS-102, Jamf 200, or CompTIA.

• Additional experience with Auth0 or other SSO and identity providers is a plus.

• Experience in gathering evidence in a SOC 2, CMMC, or ISO 27001 audited environment is also advantageous.

🏝️ Benefits

• Health insurance

• Vision insurance

• Dental insurance

• Life insurance

• Robust 401(k) plan

• Discretionary Time Off

• Other minor perks

• Equity participation available to employees globally, with program details varying by location and employment structure

• Remote work arrangement