IT Support Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver end user assistance for technology-related concerns and monitor support tickets using Jira.

• Set up employee laptops through both manual and automated methods, as well as mobile device management software.

• Oversee the entire account lifecycle from initiation to decommissioning, which includes group management and application assignments.

• Offer user support and training on essential business tools such as Email, Chat, and Wiki.

• Manage inventory and handle the ordering and shipping of technology supplies, ensuring sufficient stock and asset tracking.

• Create and provide training programs to assist employees in effectively adopting technologies and utilizing systems and infrastructure.

• Inform users about tools and infrastructure systems, promoting security and secure computing practices.

• Serve as the primary contact for corporate IT, assisting the Senior IT Engineer.

• Engage in security development initiatives, including log reviews, phishing investigations, incident triage and response, and updates to security runbooks.

• Carry out other assigned tasks as necessary.

⛳️ Requirements

• Strong knowledge of providing support to users on MacOS, Windows, and Linux desktops, including audio/video system assistance.

• Genuine enthusiasm for helping individuals improve their job performance through technology.

• Exceptional written and verbal communication abilities.

• Skilled in crafting end user documentation (HowTo guides, as-built documentation) for both technical and non-technical readers.

• Readiness to tackle problems, regardless of familiarity.

• Dedication to ongoing improvement for the team.

• A minimum of 2 years of experience in end user IT support.

• Knowledge of Jira and Confluence.

• Familiarity with device management tools such as Automox and/or Jamf.

• Understanding of Google Workspace administration.

• Acquainted with Identity and Access Management (SAML, OATH, OIDC) and access control protocols.

🏝️ Benefits

• Comprehensive medical insurance premiums fully covered.

• Complete dental insurance premiums fully covered.

• Full coverage for vision insurance premiums.

• 401k retirement plan with company matching contributions.

• Basic life insurance provided.

• Flexible paid time off (PTO).

• Additional well-being benefits offered.

• Commitment to an equal opportunity and inclusive workplace.