IT Support, Desktop Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver hands-on technical support to staff members

• Diagnose and resolve hardware and software problems

• Oversee service desk requests and ticket management

• Provide support for Windows systems and Microsoft 365 applications

• Conduct Active Directory user administration

• Engage in various IT support and desktop support initiatives

⛳️ Requirements

• Minimum of 1 year of experience in IT support or desktop support positions

• Solid knowledge of Windows operating systems

• Proficient in troubleshooting both hardware and software issues

• Familiar with Microsoft 365 applications

• Capable of effectively managing service desk tickets

• Strong customer service and communication abilities

• Experience with Active Directory user management

• Preferred: Technical school certification or equivalent expertise

• Preferred: Familiarity with remote support tools

• Preferred: Understanding of networking concepts

• Preferred: Experience with ticketing systems such as ServiceNow

🏝️ Benefits

• Flexibility to work remotely

• Contract-based employment

• Opportunities to engage in a variety of projects

• Chances to enhance technical skills