IT Service Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Oversee the onboarding of services and guarantee complete operational readiness

• Develop new or enhanced IT services (service design)

• Lead Incident, Major Incident, and Problem Management initiatives

• Serve as a backup for other process managers (Change, Release, Knowledge, etc.)

• Manage relationships with vendors and stakeholders

• Continuously enhance service quality and ITSM processes

⛳️ Requirements

• More than 5 years of experience in Incident, Major Incident, and Problem Management

• Demonstrated experience in service onboarding and service design

• Strong understanding of ITIL v4

• Proficient with ITSM tools (Freshservice, ServiceNow, Jira)

• Excellent communication, analytical, and leadership skills

🏝️ Benefits

• A position that significantly influences IT service quality

• An international atmosphere within a prominent insurance organization

• Professional and driven colleagues

• Opportunities for growth, innovation, and ongoing improvement