IT Operations Team Coordinator

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership and serve as the subject matter expert for Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack.

• Facilitate regular meetings with team members.

• Assign tasks and provide guidance on progress.

• Monitor team morale and workplace atmosphere.

• Collect, deliver, and act on feedback from team members.

• Support team growth and assist individuals in reaching their full potential.

• Plan and manage the development budget.

• Execute HR processes, including vacation management, onboarding and offboarding procedures, performance evaluations, and salary reviews.

• Connect team members with the company's strategy and processes, keeping them informed about company news.

• Oversee daily operations of the Service Desk Team.

• Ensure that KPIs and SLAs are consistently met.

• Collaborate in the creation and monitoring of Service Desk policies and procedures.

• Address stakeholder inquiries and manage escalations.

• Communicate and manage departmental and organizational changes.

• Monitor hardware inventory and manage ordering and end-of-life processes.

• Allocate and schedule resources to meet service demands effectively.

• Anticipate the operational impact of business decisions and take necessary actions.

• Facilitate cross-departmental collaboration for areas of shared responsibility.

⛳️ Requirements

• Proficient in written and spoken Polish (minimum C1) and English (minimum B2).

• Experience leading a team of at least 3-5 individuals.

• Familiarity with Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack.

• Background in an IT environment; Agile experience is an advantage.

• Experience with ITSM or a similar framework.

• Proficiency in using ITSM tools such as Jira SM, Zendesk, Freshdesk, or ServiceNow.

• Experience managing hardware asset registries for laptops, accessories, etc.

• Experience in a fast-paced environment, such as a software development company.

• Possession of an ITIL Foundation Certificate.

• Capability to motivate and develop your team.

• Proactive attitude and strong team player skills.

• Experience managing macOS and Windows endpoints.

🏝️ Benefits

• UoP (CoE): Access to the WorkSmile platform offering benefits tailored to your preferences.

• Multisport card.

• Private health insurance package.

• Life insurance.

• Hundreds of additional options across 15 categories (shopping, leisure, travel, food, etc.).

• UoP (CoE): Monthly lump sum of PLN 175 (ryczałt) for remote employees.

• B2B: Discounts on Apple products.

• Team workshops and integration events.

• Webinars.

• Knowledge sharing sessions.