IT Operations Principal – M365 Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee and manage the Microsoft 365 platform, which includes Exchange, Entra ID, Teams, and Microsoft 365 Copilot.

• Utilize Power Automate, PowerShell, Microsoft Graph, Logic Apps, or other appropriate tools to automate repetitive IT service desk tasks.

• Create self-service options for access requests, group management, and common troubleshooting tasks.

• Track and report on the decrease in recurring tickets and the need for human intervention.

• Prepare the Microsoft 365 environment for Copilot through proper permissions management, remediation of oversharing, and sensitivity labeling.

• Develop agents and pilots for teams that address significant business use cases.

• Manage tenant configuration as code using version control with peer review processes.

• Safely test, deploy, and revert tenant changes as needed.

• Maintain reliable runbooks, comprehensive documentation, and a strategic technology roadmap.

• Operate Exchange Online and Entra ID, focusing on mail flow, connectors, transport rules, SPF, DKIM, DMARC, Conditional Access, MFA, passwordless implementations, SSO integrations, directory synchronization, and privileged access management.

• Provide Tier-3 escalation support and conduct root-cause analysis for Microsoft 365 issues.

• Engage in a shared on-call rotation and participate in occasional maintenance periods.

• Collaborate with security, compliance, service desk, IT, and business teams to enhance efficiency, mitigate risks, and reduce expenses.

⛳️ Requirements

• Approximately 3–5 years of experience administering a live Microsoft 365 tenant with actual users, including Exchange Online and Entra ID.

• Proficiency in PowerShell scripting.

• Familiarity with Microsoft Graph.

• Experience diagnosing authentication failures, mail delivery issues, and directory synchronization problems to their root causes.

• Interest or experience with Microsoft 365 Copilot, including hands-on administration, agent development, or extensive self-directed learning.

• Ability to produce clear technical documentation and plain-language explanations for colleagues without technical backgrounds.

• Strong skills in asynchronous communication and collaboration across functions.

• A service-oriented mindset when supporting peers.

• Capability to link technical tasks to business outcomes and prioritize effectively.

• A degree in a technical discipline is beneficial, though equivalent hands-on experience is equally valued; neither is mandatory.

• Candidates must be at least 18 years old to apply.

🏝️ Benefits

• Medical, dental, and vision benefits available from day one.

• Paid time off (PTO).

• Paid holidays.

• Flexible spending account (FSA).

• Life insurance coverage.

• Long-term disability (LTD) insurance.

• Short-term disability (STD) insurance.

• 401(k) retirement plan.

• Employee assistance program (EAP).

• Discount programs.

• Tuition reimbursement opportunities.

• Training and development resources.

• Professional growth opportunities.

• Fully remote work options.

• Participation in a shared on-call rotation.

• Travel requirements of less than 25%.