IT Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of global IT operations, enterprise infrastructure, security governance, and end-user support as the sole IT professional in the firm.

• Oversee NinjaOne endpoint configurations, organization hierarchies, policies, and fleet health across Windows and macOS devices.

• Design zero-touch device enrollment, standard operating environment software distribution, and remote administrative processes.

• Manage hardware logistics, asset lifecycles, hot-spare inventory, drop-shipping, returns, and cryptographic wipes.

• Configure Google Credential Provider for device policies on Windows and macOS.

• Enforce Mobile Device Management (MDM) across iOS and Android devices, focusing on compliance, app distribution, BYOD baselines, and remote wipes.

• Create and govern automated patch management with deployment rings, testing, maintenance windows, exception workflows, and rollback procedures.

• Establish backup policies for endpoints, SaaS, and Google Workspace that align with retention and RTO/RPO requirements.

• Execute and document live restore tests.

• Develop business continuity and disaster recovery runbooks for high-impact disruptions and peak retail periods.

• Manage client credentials, MFA, RBAC, API keys, tokens, secret rotations, and third-party authorizations across platforms like Amazon, Walmart, and Target.

• Facilitate client onboarding and offboarding processes, which include mailboxes, groups, credential vaults, browser profiles, marketplace invitations, and deprovisioning.

• Enhance endpoint security through hardening, encryption, endpoint protection, and incident response strategies.

• Administer Google Workspace identities, Groups, Shared Drives, Chrome Enterprise policies, Google Cloud IAM, BigQuery projects, service accounts, and cost/quota controls.

• Govern enterprise AI platforms such as Claude and Gemini, addressing licensing, retention, privacy, permissions, and external connectors.

• Provide remote technical support through NinjaOne ticketing with service catalogs and SLAs.

• Develop PowerShell and Bash/Shell automation scripts and adjust monitoring and alert thresholds.

• Create ready-to-use runbooks and Standard Operating Procedures (SOPs) and establish coverage plans for personal leave.

⛳️ Requirements

• Over 5 years of progressive, hands-on experience in IT operations, systems administration, or IT service delivery.

• A minimum of 2 years of direct ownership of endpoint management for a fleet of 50 or more machines.

• Administrative oversight of a Remote Monitoring and Management (RMM) or Unified Endpoint Management platform.

• Extensive practical experience with Google Workspace, including Groups, Shared Drives, Google Credential Provider for Windows, and Chrome Enterprise browser management.

• Experience in engineering patch management lifecycles, including staged deployment rings, maintenance windows, and rollback remediation processes.

• Hands-on experience with executing backup restore tests.

• Proficiency in PowerShell and Shell/Bash scripting for endpoint automation and configuration enforcement.

• Familiarity with identity governance, RBAC, MFA, and privileged credential management.

• A proven track record of supporting US business hours from the Philippines on a permanent overnight schedule.

• A resilient home office setup with high-speed primary internet, an active backup internet connection, and a secondary battery/UPS power infrastructure.

• Willingness to complete a 2-hour technical take-home assessment.

• Strong written and verbal communication skills in English.

• Prior experience with NinjaOne is highly preferred; transferable skills from Datto RMM, ConnectWise Automate, Microsoft Intune, Jamf, Kandji, or Atera are also valuable.

• Experience with cloud IAM, Google Cloud/BigQuery, or enterprise SaaS governance is a plus.

• Experience in a Managed Service Provider (MSP), fast-paced agency, or multi-tenant external client account setting is an advantage.

🏝️ Benefits

• Fully remote position.

• Permanent night shift aligned with US business hours.

• Dedicated home office setup.

• Required active backup internet connection and secondary battery/UPS power infrastructure for operational continuity.