IT Operations Engineer

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Oversee all aspects of corporate IT, encompassing identity management, devices, SaaS applications, and the employee lifecycle.

• Administer Okta or the designated SSO provider, which includes app integrations, group management, provisioning, deprovisioning, and MFA policy implementation.

• Handle access requests and conduct periodic access reviews across various platforms such as Google Workspace, Slack, GitHub, GCP, and other SaaS tools.

• Manage the macOS fleet through MDM, focusing on enrollment, configuration profiles, OS and application patching, as well as encryption.

• Facilitate laptop procurement, shipping, inventory management, and recovery for a distributed team located in the US and Europe.

• Take charge of the end-to-end employee onboarding and offboarding processes.

• Troubleshoot hardware, software, and account issues, while also developing documentation or self-service solutions.

• Provide IT support for office environments, including Wi-Fi connectivity, conference room setups, and printers at the New York and San Francisco locations.

• Script and automate repetitive IT tasks, including onboarding workflows, provisioning, and device compliance checks.

• Maintain IT procedures, runbooks, and asset inventory management.

• Oversee the management of SaaS licenses, renewals, expenditures, and any unused seats.

• Collaborate with the Security & Automation Engineer to evaluate new tools and vendors.

• Ensure the maintenance of daily IT controls and address any exceptions that arise.

• Gather and organize audit evidence for SOC 2 Type 2, HIPAA, and potential future frameworks.

• Assist in the implementation of security awareness training and phishing simulation programs.

• Collaborate with the Engineering Lead, Security & Automation Engineer, and various product, infrastructure, and security engineers.

⛳️ Requirements

• 3-5 years of experience in IT operations or systems administration.

• A minimum of 1-2 years working in a startup or a small, dynamic team environment.

• Practical administration experience with Okta or a comparable SSO provider, such as Microsoft Entra ID, OneLogin, or JumpCloud.

• Demonstrated capability in managing a macOS fleet using an MDM solution, such as Kandji, Mosyle, Jamf, or Intune.

• Experience in administering Google Workspace.

• Proficiency in scripting languages such as Python, Bash, or similar.

• A track record of automating repetitive tasks efficiently.

• Strong written communication and documentation skills.

• Experience assisting with SOC 2, HIPAA, or ISO 27001 audits, or familiarity with tools like Secureframe, Vanta, or Drata (preferred).

• Experience with Okta Workflows or other no-code automation platforms (preferred).

• Basic familiarity with Linux and foundational knowledge of GCP or AWS IAM (preferred).

• Experience in supporting a remote team across different time zones (preferred).

• Willingness to undergo a background check.

• Availability to participate in synchronous meetings during US daytime hours.

🏝️ Benefits

• $4000/year travel stipend for working alongside other Roboflow team members anytime, anywhere.

• $350/month productivity stipend.

• $350/month AI tools stipend.

• $150/month team lunch stipend.

• One-time $500 home office stipend.

• Up to 100% coverage of health insurance costs for employees and their partners or families.

• Equity opportunities in the company.

• Relocation bonus for employees working from a Roboflow hub.

• Flexible work schedule.

• Options for remote work.

• Opportunities for team off-sites and in-person collaboration.

• Competitive salary package.

• Excellent benefits.