IT Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide timely, high-quality technical assistance to end users.

• Identify and resolve issues related to productivity tools, operating systems, and identity and access management.

• Maintain clear and professional communication with customers, even in complex situations.

• Work alongside Engineering to enhance and refine IT automation processes.

• Engage in shift rotations as part of a 24/7/365 support operation.

• Interact directly with end users and customer IT teams.

• Effectively triage and manage support tickets.

⛳️ Requirements

• Over 2 years of experience in an IT support capacity.

• Proficient knowledge of Google Workspace, Microsoft 365, and Slack.

• Capability to troubleshoot and convey information about productivity tools to others.

• Proficient in Windows and macOS operating systems.

• Familiarity with help desk and ticketing systems, including Jira, ServiceNow, and Freshdesk.

• Understanding of identity and access management practices and tools.

• Basic knowledge of TCP/IP and standard network protocols.

• Ability to resolve common network issues.

• Awareness of Mobile Device Management platforms.

• Excellent written and verbal communication skills.

• Strong skills in prioritization and decision-making.

• Collaborative working approach across teams, time zones, and organizational divisions.

🏝️ Benefits

• Fully remote role with flexible core working hours.

• Unlimited paid time off (PTO).

• 12 paid federal holidays.

• Monthly connectivity stipend of $150 for cell phone, internet, or equipment costs.

• Participation in a 401(k) program.

• Stock options available through Fixify's equity program.

• Comprehensive medical, dental, and vision coverage, with 100% of your deductible covered by Fixify.

• Paid parental leave for birth, adoption, or surrogacy.