IT Manager – Data & Analytics Platform Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations and provide support for enterprise data, analytics, reporting, integration, and cloud data platforms.

• Guarantee platform availability, performance, reliability, supportability, and scalability.

• Set up and track operational metrics, SLAs, KPIs, and service health dashboards.

• Manage incident response, problem management, root cause analysis, and operational recovery tasks.

• Supervise platform upgrades, patching, maintenance planning, release management, and environment governance.

• Apply operational best practices for observability, monitoring, resilience, and service management.

• Ensure adherence to enterprise security, regulatory, audit, and operational standards.

• Oversee demand intake, work prioritization, resource allocation, and operational planning.

• Develop governance frameworks, platform standards, documentation, controls, and operational procedures.

• Monitor risks, issues, dependencies, and mitigation strategies across supported platforms.

• Provide executive reporting and updates on operational performance.

• Lead and mentor engineers, administrators, platform specialists, and support staff.

• Set objectives, performance expectations, and career development plans for team members.

• Manage staffing, succession planning, professional development, coaching, mentoring, and performance evaluations.

• Forge partnerships with business leaders, product teams, and technology stakeholders.

• Act as the primary operational escalation point for platform-related matters and service enhancements.

• Communicate platform roadmaps, operational status, risks, and modernization updates to leadership.

• Assist in cloud transformation and data platform modernization initiatives.

• Identify opportunities to automate operational processes and enhance service efficiency.

• Develop operational analytics and performance reporting to support data-driven decision-making.

• Manage budgets, vendor expenditures, licensing costs, and operational expenses.

• Monitor resource utilization and allocation.

• Aid in business case development and planning for future platform improvements.

• Perform additional responsibilities as required.

⛳️ Requirements

• Bachelor’s degree in information systems or a related field, or an equivalent combination of education and/or relevant work experience.

• High school diploma from an accredited institution or equivalent GED is required.

• 6 years of experience in Information Technology supporting enterprise data, analytics, business intelligence, integration, or data platform technologies.

• 2 years of experience in leadership or people management roles.

• Must be eligible to work in the United States without requiring a work visa or residency sponsorship.

• Strong knowledge of Business Intelligence and Analytics platforms.

• Strong comprehension of Data Integration and ETL technologies.

• Strong understanding of Data Warehousing and Cloud Data Platforms.

• Strong familiarity with Incident, Change, and Problem Management.

• Strong understanding of Operational Governance and Compliance Controls.

• Excellent communication and stakeholder management abilities to connect technical and non-technical teams.

• Strong problem-solving and business analysis skills.

• Capability to lead teams through context switching, shifting priorities, and large-scale IT projects.

• Strong leadership and interpersonal abilities.

• Minimal travel required on an as-needed basis.

🏝️ Benefits

• Benefits, incentives, and additional compensation (details can be found on the employer’s Benefits Page).

• Equal opportunity and affirmative action employer.

• Reasonable accommodations available for employees with disabilities.

• Tobacco-Free Workplace.