IT Infrastructure Engineer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Acquire, configure, and maintain development, testing, and production servers.

• Provide support for development, testing, and production servers, including after-hours assistance and monitoring of server usage and uptime.

• Collaborate with vendors to procure equipment and software while adhering to audit and budgetary controls.

• Design, implement, and sustain high-performing, highly available systems in accordance with architectural specifications, service or operation level agreements, and industry best practices.

• Offer technical and procedural guidance for the implementation of network servers.

• Engage with internal users, development teams, technical personnel, departments, customers, and external stakeholders.

• Lead in complex problem-solving situations and identify opportunities for server-related process enhancements.

• Create and maintain documentation detailing server activity levels and necessary next steps.

• Deliver regular status updates, gather departmental requirements, and contribute to infrastructure product decisions.

• Provide technical support for voice and data network systems.

• Design and offer technical assistance for voice, instant messaging, meeting, and presence environments.

• Conduct server and security audits, backup procedures, and recovery processes aligned with disaster recovery and business continuity strategies.

• Collaborate with Operations, Quality Assurance, and third-party data centers on network topologies, server configurations, deployments, firewall configurations, and administrative tasks.

• Ensure the timely delivery of hardware upgrades, network enhancements, and new configurations.

• Document technical specifications, develop and oversee project plans, and implement change control procedures.

• Facilitate design sessions and architectural reviews while participating in technical advisory roles.

• Mentor colleagues and promote a culture of learning and growth.

⛳️ Requirements

• Bachelor’s Degree in Computer Networking or a related field.

• A minimum of 3 years of experience in maintaining and supporting a Microsoft environment, including Azure, clustering, communications, storage, and virtualization technologies.

• Proficiency in provisioning, managing, monitoring, and decommissioning cloud services.

• Experience in automating infrastructure provisioning and management through scripting.

• Strong scripting capabilities.

• Understanding of multi-tier architectures, including load balancers, caching, web servers, application servers, databases, and networking.

• Familiarity with RESTful API interface development.

• Basic knowledge of relational and non-relational databases.

• Familiarity with messaging and queuing services.

• Knowledge of Infrastructure as Code, configuration management, integration, deployment, performance monitoring and tuning, and infrastructure automation.

• Advanced skills in engineering, administration, and maintenance of multiprotocol routers, multilayer switches, network security devices, and network management systems.

• Proven track record of managing and completing projects across various computing platforms.

• Strong written and verbal communication and critical thinking abilities.

• Capability to manage multiple projects simultaneously and work both independently and collaboratively.

• Analytical and innovative problem-solving skills.

• Ability to prioritize and execute tasks in a high-pressure setting.

• Capability to conduct research into systems issues and products.

• On-call availability for approximately one week per month.

• Occasional travel between training locations may be required.

• Ability to fulfill the physical requirements of the role, including prolonged sitting, computer work, cable inspection, and lifting moderately heavy objects.

🏝️ Benefits

• Exceptional support, encouragement, and guidance from colleagues and leadership.

• Programs and benefits centered on physical and mental health.

• Paid time off for volunteering and diversity-related activities.

• Flexible work arrangements.

• Opportunities for growth and development.