IT Field Service Technician, Permanent Contract, Full-Time

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the initial point of contact for colleagues and manage incidents within 1st- and occasionally 2nd-level support.

• Assist users in utilizing both hardware and software effectively.

• Record all activities within the Jira ticketing system.

• Investigate and resolve incidents in client, network, and workplace settings.

• Install, configure, and replace notebooks, PCs, printers, monitors, docking stations, and presentation equipment.

• Conduct workstation relocations and implement hardware and software rollouts, including hardware upgrades, software distribution, and imaging tasks.

• Assist with network-related responsibilities.

• Coordinate with external service providers when necessary.

• Collaborate closely with IT team members.

• Ensure adherence to security and compliance protocols.

• Participate in the daily IT service duty rotation.

⛳️ Requirements

• Completed IT training, such as IT Specialist for Systems Integration, or possess a comparable qualification.

• Relevant professional experience in IT onsite or field service is a bonus.

• Strong understanding of Windows 10/11, Microsoft 365, and Active Directory.

• Initial experience in server administration is a plus.

• Experience in client support, hardware diagnostics, and the installation and configuration of IT hardware.

• Proficient in using ticketing systems, such as Jira, and remote support tools.

• Basic knowledge of TCP/IP, DHCP, DNS, and VLANs.

• Initial familiarity with PowerShell, Wireshark, or the OSI model is preferred.

• A valid Category B driver's license.

• Willingness to work occasionally at additional locations.

• Strong customer orientation and a solution-focused mindset, with a passion for direct user engagement.

• Ability to work independently, structured, and reliably.

• Excellent communication skills, along with friendliness and resilience.

• Very good proficiency in spoken and written German (C1).

• Interest in emerging IT technologies and personal growth.

• Willingness to undergo a security clearance as part of the hiring process.

🏝️ Benefits

• Collective bargaining agreement with annual bonuses.

• 30 days of annual leave to promote a healthy work-life balance.

• Options for mobile working to help balance professional and personal commitments.

• Flexible working hours to enhance freedom in daily tasks.

• Company car for personal use, ensuring maximum mobility.

• Share program with preferential conditions and complimentary shares.

• Employee referral program offering bonuses of up to €3,000.

• Bike leasing for environmentally friendly and flexible transportation.

• Subsidies for fitness club memberships to promote health and wellness.

• Childcare allowance to assist families.

• Retirement and health benefits for long-term security.

• Eyewear allowance to ensure clear vision while working.

• Corporate benefits program providing various discounts through numerous partners.

• Opportunities for personal development through structured onboarding, training, and career growth.

• Engage in innovative projects with diverse responsibilities in a modern working environment.

• Contribute to the energy transition through sustainable projects and proactive climate protection efforts.

• Commitment to the highest standards of workplace safety, with clear guidelines, training, and the goal of achieving “Zero Accidents.”