IT Event Management Engineer

This is a fully remote position, open to applicants in Philippines, +1 more country.

📋 Description

• Design, implement, maintain, and continuously enhance global event detection and alerting systems.

• Facilitate proactive identification and resolution of IT issues prior to their impact on users or services.

• Create and oversee event ingestion pipelines from various monitoring sources, including Azure Monitor, AWS CloudWatch, network devices, applications, and SaaS platforms.

• Develop correlation logic and rules to recognize related alerts, minimizing redundant or noisy notifications.

• Maintain event taxonomies and classification standards to ensure consistent tagging, severity, and categorization.

• Construct and sustain automation scripts and workflows for the detection and remediation of known issues.

• Integrate event management systems with ITSM platforms such as ServiceNow and SMAX to automate the creation and routing of incidents.

• Engage in AIOps initiatives utilizing predictive analytics and machine learning to anticipate incidents and anomalies.

• Create SOPs, runbooks, knowledge articles, configuration templates, and a Monitoring and Event Management Playbook.

• Document integration patterns, naming conventions, and API schema mappings.

• Maintain version-controlled documentation using Confluence or SharePoint.

• Perform health checks and analyze event and incident trends to identify opportunities for improvement.

• Collaborate with Service Desk, Cloud, and Network teams to optimize thresholds, escalation rules, and notification logic.

• Drive continuous enhancements to reduce false positives and improve actionable alerts.

• Enforce standardized event handling procedures and assist in governance reviews and audits.

• Align event management with KPIs such as uptime, MTTD, MTTR, and service reliability.

• Support the development of a global Monitoring Maturity Framework.

• Integrate new services and platforms into the event management ecosystem.

• Conduct knowledge transfer sessions, workshops, and training for regional IT and operations personnel.

• Participate in Agile ceremonies and cross-functional transformation initiatives.

• Act as a subject matter expert for monitoring and observability during project design and operational readiness reviews.

• Assess monitoring and observability tools, support proofs of concept, benchmark performance, and suggest technology roadmaps.

• Contribute to discussions on hybrid and multi-cloud monitoring architecture.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

• ITIL Foundation certification (minimum requirement).

• A minimum of 10–12+ years of overall professional experience.

• At least 5+ years of practical experience in IT Operations, Monitoring, and Event Management within enterprise environments.

• Demonstrated experience with enterprise monitoring and event management tools such as OpsBridge, Azure Monitor, AWS CloudWatch, and Site24x7.

• Experience in integrating monitoring tools with ITSM platforms for automated incident management.

• Proficient in PowerShell, Python, or Ansible automation and scripting.

• Familiarity with hybrid environments that include cloud and on-premise infrastructure.

• Strong comprehension of ITOM and monitoring frameworks, event correlation, alert tuning, and noise reduction.

• Experience in designing or operating event-driven systems for proactive detection and service assurance.

• Knowledge of APIs and system integrations.

• Experience with dashboards, analytics, and reporting tools such as Power BI and Kibana.

• Understanding of ITSM processes, including Incident, Problem, and Change Management.

• Local applicants only.

• The successful applicant must affirm World Vision's core documents and adhere to conduct compatible with Christian principles, where legally permissible.

• Must meet professional ethics and cultural sensitivity expectations.

🏝️ Benefits

• Regular attendance at team and office devotions, chapel, and prayer gatherings is expected in accordance with policies.

• Opportunity to contribute to global IT transformation, automation, modernization, and AIOps initiatives.