IT Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and oversee business analysts, scrum masters, and project managers.

• Implement best practices for gathering requirements, documentation, and engaging stakeholders.

• Collaborate with Product, Engineering, and business stakeholders to convert strategic goals into actionable requirements.

• Maintain an understanding of business processes, customer journeys, technical dependencies, and the overall technical ecosystem.

• Manage Jira and advocate for the use of business analysis tools, documentation repositories, and knowledge bases.

• Direct long-term portfolio planning, defining scope, milestones, timelines, and budgets.

• Establish governance frameworks for decision-making, escalation, and reporting.

• Supervise resource planning and allocation across delivery teams.

• Act as Program Manager across delivery tracks, managing dependencies, risks, and milestones.

• Provide a consolidated program status, risks, and priorities to leadership.

• Ensure adherence to scope, timeline, and budget.

• Manage projects through the phases of initiating, planning, executing, monitoring and controlling, and closing.

• Lead Scrum Masters in Agile ceremonies and guide Project Managers in roadmap execution.

• Oversee the collection, analysis, and development of business requirements and user stories.

• Develop and maintain business requirements, acceptance criteria, process flows, and system interaction diagrams.

• Uphold governance practices and tools, which include project intake, prioritization, status reporting, retrospectives, and planning.

• Configure, manage, and ensure the effective use of Jira, SmartSheets, and SharePoint.

• Guarantee consistent RAID tracking, status reports, and change logs.

• Facilitate executive workshops, steering committees, and cross-functional discovery sessions.

• Act as a trusted advisor to business, operations, and technology stakeholders.

• Convert business objectives into actionable delivery plans and provide executive-level reporting.

• Identify, monitor, and resolve program and project risks and issues.

• Anticipate bottlenecks and eliminate blockers.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Business, or a related field is required.

• 8+ years of relevant experience in business analysis, project management, and project leadership.

• At least 2 years of experience as a people manager.

• Relevant business analysis, project management, and Agile certifications are preferred (e.g., CBAP, PMP, CSM, CSPO).

• Experience in a hybrid model that combines waterfall and agile project delivery.

• Expertise in data flows, integrations, and cloud-based GCP and Azure architectures for both front-end and back-end platforms.

• Advanced proficiency in SQL, Excel, Tableau, or other data analysis tools is highly desirable.

• Experience in data modeling, database design, or software development is a plus.

• In-depth working knowledge of agile tools is required, preferably Jira and Confluence; familiarity with Trello and Scrumwise is acceptable.

• Ability to convert complex technical details into business-friendly language.

• Familiarity with cruise ship operations or the travel industry is an advantage.

• Employees must be in good standing; no written warnings in the past six months.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Company-paid life and disability insurance.

• 401(k) with discretionary company match.

• Paid time off and holidays.

• Travel discounts and employee perks.

• Employee Assistance Program (EAP).

• Professional development and learning opportunities.