IT Client Delivery Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the principal IT representative for designated divisional leadership.

• Establish trustworthy relationships with division presidents, market leaders, facility executives, clinical operators, physician practice leaders, and shared-service stakeholders.

• Convert business goals and operational requirements into IT specifications.

• Oversee divisional IT demands, including operational requests, projects, technology deficiencies, service challenges, regulatory issues, and growth needs.

• Collaborate with corporate IT leaders to prioritize tasks in alignment with enterprise capacity and risk factors.

• Aid in the development of the IT budget and guide financial decisions related to IT spending.

• Track IT service performance, pinpoint recurring problems and service gaps, escalate obstacles, and coordinate resolutions across technical and vendor teams.

• Collaborate with project managers, solution owners, technical teams, and divisional stakeholders to define, communicate, sequence, adopt, and execute IT initiatives.

• Encourage compliance with IT standards, cybersecurity measures, HIPAA regulations, audit expectations, and healthcare laws.

• Organize responses to site tasks for the designated division.

• Relay information regarding IT changes, outages, projects, standards, support processes, and technology decisions.

• Facilitate solution adoption through stakeholder engagement, readiness planning, and feedback mechanisms.

• Coordinate the resolution of complex or high-impact IT challenges with appropriate ownership, executive visibility, follow-up, and closure.

• Identify opportunities to enhance IT service consistency, responsiveness, standardization, transparency, and business value across the division and the broader three-division operational model.

• Provide a responsible IT partnership that supports secure, reliable, and value-driven technology services across hospitals, ambulatory surgery centers, physician practices, and related care settings.

⛳️ Requirements

• Bachelor’s degree in information technology, healthcare administration, business administration, or a related field, or equivalent work experience.

• Demonstrated experience, typically 5+ years, in IT leadership, client service delivery, relationship management, healthcare technology operations, or similar roles.

• Comprehensive knowledge of IT service delivery, demand management, incident escalation, project execution, change management, governance, and continuous improvement methodologies.

• Previous experience in healthcare operations or healthcare IT related to hospitals, ambulatory surgery centers, physician practices, or other care delivery settings is highly preferred.

• Familiarity with healthcare regulatory, privacy, security, audit, and compliance requirements, including HIPAA and relevant corporate governance standards.

• Willingness to travel as necessary; anticipated travel up to 50%.

• Capability to work independently with minimal supervision.

• Ability to think strategically while taking decisive tactical actions.

• Strong verbal, written, and presentation abilities.

• Excellent negotiation and conflict resolution skills.

• Outstanding organizational abilities and attention to detail.

• Competence to work autonomously or collaboratively within multidisciplinary teams.

• Ability to manage frequent interruptions and reassess priorities.

• Adaptability to changing client needs and evolving technology environments.

• Exceptional problem-solving and critical-thinking skills.

• Strong business insight and capability to communicate effectively with executives, operators, clinicians, technical teams, and vendors.

• Ability to operate effectively in high-pressure work settings.

• Maintains regular attendance, follows directions, and demonstrates initiative.

• Successful completion of pre-employment screenings, including criminal background checks and drug testing.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Health Savings Account with employer contributions.

• Life Insurance.

• Paid Time Off (PTO).

• 401(k) retirement plan with company matching.

• And more!