IT & Business Systems Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver IT assistance to a completely remote workforce, including troubleshooting, account access, and device inquiries, escalating to the Director of IT & Business Systems as necessary.

• Aid in employee onboarding and offboarding processes, encompassing account configuration, access adjustments, laptop preparation, and return tracking.

• Assist with Salesforce and HubSpot data cleanup initiatives, which involve identifying and merging duplicate contact records, rectifying inaccurate data, and enhancing consistency across systems.

• Help sustain user access and records for the client reporting portal, collaborating with the operations and client success teams.

• Support Google Workspace administration and user management tasks.

• Document procedures, create how-to guides, and assist in maintaining IT standard operating procedures.

• Contribute to security and compliance efforts, including collecting evidence for SOC 2 audit activities and conducting periodic user access reviews.

• Aid in tracking IT assets and ensuring accurate device inventory.

⛳️ Requirements

• Currently enrolled in, or recently graduated from, a degree or certificate program in Information Technology, Information Systems, Computer Science, or a related field.

• Proficient understanding of common business software and a strong eagerness to learn about cloud platforms and CRM systems.

• Exceptional attention to detail, particularly when dealing with data.

• Strong written and verbal communication skills, including the capability to explain technical subjects to non-technical colleagues.

• Ability to work autonomously and manage multiple tasks with conflicting deadlines in a remote setting.

• Professional judgment and discretion when handling confidential employee and client information.

• Reliable internet access and an appropriate remote workspace.

• Familiarity with Salesforce, HubSpot, Google Workspace, or similar platforms.

• Experience using Excel or Google Sheets for data cleanup and analysis.

• Relevant coursework or certifications such as CompTIA A+, Network+, or Security+.

• Interest in cybersecurity, systems administration, or business systems.

• Comfort in a fast-paced environment where priorities may shift.

🏝️ Benefits

• Flexible remote work environment.

• Hands-on experience with the business systems that support a growing company.

• Direct mentorship from IT and operations leadership.

• Cancer Experts Now supplemental plan.

• Supportive and collaborative work atmosphere.

• Opportunity to be part of a rapidly expanding company committed to making a difference in the lives of families.