IT Business Analyst

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Evaluate current systems and business procedures

• Determine strategies for enhancing processes and systems

• Create business cases for improvements in processes and technology

• Support project management tasks to implement approved enhancements to systems and services

• Advocate for the requirements of diverse business units within the University

• Collaborate with the ITS team to deploy infrastructure, functionalities, and support initiatives

• Lead project teams and institutional leadership groups utilizing BABOK methodologies

• Direct projects applying PMBOK methodologies

• Employ Six Sigma methodologies for the enhancement of business processes

• Manage university portfolio management processes

• Act as the main point of contact for customers to comprehend core business operations and discover improvement prospects

• Allocate time and resources based on university and departmental priorities

• Conduct needs assessments and pinpoint business requirements

• Remove repetitive manual tasks

• Assess the effects of new or altered systems and processes and oversee implementation

• Coordinate with ITS personnel, functional users, and vendors on aspects of security, sustainability, disaster recovery, and business continuity

• Create functional requirements, workflow diagrams, project plans, project timelines, responsibility assignment matrices, and project documentation

• Maintain updated project, communication, testing, and training documentation within three business days following approved changes

• Clearly articulate project purpose, objectives, goals, and plans

• Set timelines and manage resources to deliver solutions within approved timeframes and budget constraints

• Independently oversee assigned projects and project components

• Plan for account provisioning, user access, system integration, and data security/integrity

• Build partnerships with business units and ITS teams to address operational challenges

• Investigate root causes and create documentation, training materials, and tip sheets

• Examine business processes and systems to optimize resources and enhance university ROI

• Undertake additional special projects, tasks, and responsibilities as assigned

⛳️ Requirements

• Minimum of 2 years of progressive experience as a Business Analyst

• Experience in Project Management is highly advantageous

• Experience in CRM implementation/optimization is highly preferred

• Experience in Salesforce implementation/optimization is highly preferred

• Bachelor’s degree in computer science, business administration, or a comparable combination of education and experience

• Business Analyst certification is a plus

• Credentials in business process improvement are a plus

• Certification in Project Management is a plus

• Exceptional verbal and written communication skills

• Strong critical thinking and problem-solving abilities

• Positive attitude and a solutions-oriented mindset

• Proficiency in MS Word

• Proficiency in MS Excel

• Familiarity with project management tools

• Knowledge of workflow diagramming tools

• Capacity to work in a virtual environment using software technology, including virtual meeting tools, Instant Messaging, and Canvas Learning Management System (LMS)

• Ability to efficiently operate a computer and its peripheral devices

• Capability to sit or stand for six to eight hours

• Willingness to work at least 40 hours per week

🏝️ Benefits

• Medical

• Dental

• Vision

• HSA

• Telemedicine

• An Award-Winning Wellness Program

• Tuition Assistance Program

• Short- and Long-Term Disability Options

• Life Insurance

• Employee Assistance Program

• 401K with Company Match

• Generous Paid Time Off

• Volunteer Paid Time Off

• 11 Paid Holidays

• An Empowering Company Culture

• Computer Equipment Provided

• Work from Home (includes domestic partner coverage)