IT Applications Analyst 3, Epic Software Testing Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, coordinate, and manage testing processes for Epic applications and integrated healthcare systems.

• Ensure comprehensive testing of system changes, upgrades, optimizations, and implementations prior to production deployment.

• Oversee testing planning, test management, defect management, collaboration with stakeholders, and documentation/compliance.

• Provide tier-2 support for application incidents, including 24/7 on-call availability as necessary.

• Play a significant role in intricate software upgrade initiatives.

• Lead small to medium complexity software installations and enhancement requests.

• Implement changes using documented procedures that comply with policies.

• Act as a technology subject matter expert, conveying technical concepts in business-friendly terms.

• Identify opportunities for application improvement, optimization, enhancement, and addressing technical debt.

• Investigate complex issues and formulate solution options considering risks, benefits, costs, and implications.

• Maintain project documentation and workflows while supporting activities.

• Mentor members of the Application Analyst I and II teams.

• Coordinate application support with Infrastructure, Integration, Enterprise Analytics, and help-desk teams.

• Facilitate team and cross-team meetings and keep accurate meeting records.

• Advocate for the appropriate use of AI-enabled tools and pursue continuous training and certification.

⛳️ Requirements

• Proven experience in coordinating testing efforts for enterprise systems.

• Familiarity with User Acceptance Testing and defect management processes.

• Experience in healthcare environments is preferred.

• Knowledge of ServiceNow, Jira, Azure DevOps, or similar tracking platforms is preferred.

• Relevant healthcare IT certifications such as CSM, PMP, or CPHIMS are preferred.

• A Bachelor's degree in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a related field from an accredited institution is required.

• At least 7 years of experience as an Application Analyst with progressively responsible, relevant work.

• Experience with two major application platform upgrades or implementations is preferred.

• Proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, and Visio.

• Capability to analyze highly complex systems and workflows.

• Ability to conceptualize, plan, organize, coordinate, and manage large programs or functions.

• Skill in engaging in complex discussions and negotiating outcomes.

• Strong self-direction with the ability to work with minimal supervision.

• Capacity to develop innovative solutions and challenge existing processes.

• Competence in analyzing data, drawing conclusions, and interpreting results.

• Advanced understanding of AI, including its risks and limitations.

• Exceptional written, oral, instructional, and presentation skills.

• Knowledge of healthcare and clinical operations.

• Familiarity with Workday, Epic, or comparable software platforms and healthcare information systems.

• Understanding of the Software Development Life Cycle (SDLC).

• Knowledge of server operating systems, storage systems, databases, scripting languages, monitoring, and job scheduling tools.

• EPIC Certification.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and continuous learning.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plans with company matching.

• Flexible work schedule and remote work options.

• Employee wellness programs and initiatives.