IT Admin II

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership of and manage essential business systems, such as identity/SSO, endpoint management, Google Workspace or Microsoft 365, and company-wide SaaS platforms.

• Design, implement, and sustain systems and infrastructure that support a fully remote workforce.

• Oversee cloud-based directory services, VPN, and remote device management.

• Address and resolve complex helpdesk and end-user issues.

• Provide mentorship and guidance to junior IT team members.

• Oversee endpoint protection, conduct access reviews, enforce MFA/SSO, manage patches, and monitor security alerts.

• Manage and supervise AWS, Azure, or GCP infrastructure, including backups, uptime monitoring, and cost management.

• Lead or participate in IT projects, including tool migrations, onboarding/offboarding automation, new-hire hardware programs, and vendor assessments.

• Develop and maintain automation and scripting using PowerShell, Bash, Python, or similar technologies.

• Keep documentation and runbooks for systems, processes, and incident responses up to date.

• Ensure adherence to internal IT policies and assist with external audits, such as SOC 2.

• Collaborate with People, Security, and Engineering teams on technology requirements across the company.

⛳️ Requirements

• 3–5+ years of experience in IT engineering, systems administration, or a related infrastructure/support role.

• Experience in supporting a remote or hybrid workforce.

• Practical experience managing identity and SaaS platforms such as Okta, Google Workspace, Microsoft 365, Jamf, or Intune.

• Solid understanding of networking fundamentals including TCP/IP, DNS, VPN, and firewalls.

• Familiarity with AWS, Azure, or GCP.

• Experience with scripting or automation using PowerShell, Bash, Python, or similar languages.

• Knowledge of IT security principles, including access control, endpoint protection, vulnerability management, and patch management.

• Experience with compliance frameworks such as SOC 2 is advantageous.

• Capability to work independently and communicate proactively in a fully remote, asynchronous setting across various time zones.

• Strong customer service skills and the ability to articulate technical concepts to non-technical colleagues.

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience.

• Relevant certifications such as CompTIA Security+, Microsoft/Google admin certifications, or AWS/Azure fundamentals are beneficial.

• Must currently reside in San Francisco or Boston.

• Visa sponsorship or transfer within the USA may need to be disclosed.

🏝️ Benefits

• Competitive salary.

• Annual bonus.

• Equity / stock incentive program.

• Multiple medical insurance plans, including one that covers 100% of the premium for you and your dependents.

• 100% paid dental and vision insurance.

• Unlimited PTO.

• Flexibility to work from home.

• Opportunities for autonomy and career advancement.

• A diverse, equitable, and inclusive culture.