IT Admin II

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take charge of and manage essential business systems, including identity/SSO, endpoint management, Google Workspace or Microsoft 365, and company-wide SaaS platforms.

• Design, implement, and sustain systems and infrastructure that support a fully remote workforce.

• Oversee cloud-based directory services, VPN, and the management of remote devices.

• Act as an escalation point for complex helpdesk and end-user issues.

• Offer guidance and mentorship to junior IT personnel.

• Oversee IT security essentials, including endpoint protection, access reviews, MFA/SSO enforcement, patch management, and responses to security alerts.

• Administer and monitor AWS, Azure, or GCP infrastructure that supports internal IT systems.

• Manage backups, monitor uptime, and ensure basic cloud cost efficiency.

• Lead or participate in IT projects, including tool migrations, onboarding/offboarding automation, new-hire hardware programs, and vendor assessments.

• Develop and maintain automation and scripting using PowerShell, Bash, Python, or similar languages.

• Keep documentation and runbooks updated for systems, processes, and incident responses.

• Ensure adherence to internal IT policies while supporting external audits, such as SOC 2.

• Collaborate with People, Security, and Engineering teams to address company-wide technology needs.

⛳️ Requirements

• 3–5+ years of experience in IT engineering, systems administration, or a related infrastructure/support role.

• Experience in supporting a remote or hybrid workforce.

• Practical experience in administering identity and SaaS platforms, such as Okta, Google Workspace, Microsoft 365, Jamf, or Intune.

• Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, and firewalls.

• Experience in troubleshooting connectivity issues for remote employees.

• Familiarity with AWS, Azure, or GCP.

• Understanding of cloud security best practices.

• Experience in scripting or automation with PowerShell, Bash, Python, or similar.

• Knowledge of IT security fundamentals, including access control, endpoint protection, vulnerability management, and patch management.

• Experience with compliance frameworks such as SOC 2 is advantageous.

• Ability to work independently and communicate proactively in a fully remote, asynchronous environment across different time zones.

• Strong customer-service orientation and capability to explain technical concepts clearly to non-technical colleagues.

• Bachelor's degree in IT, Computer Science, or a related field, or equivalent hands-on experience.

• Relevant certifications such as CompTIA Security+, Microsoft/Google admin certifications, or AWS/Azure fundamentals are beneficial.

🏝️ Benefits

• Competitive salary.

• Annual bonus.

• Equity/stock incentive program.

• Multiple medical insurance options, including one that covers 100% of the premium for you and your dependents.

• 100% paid dental insurance.

• 100% paid vision insurance.

• Unlimited PTO.

• Work-from-home environment.

• Autonomy and opportunities for upward mobility.

• A diverse, equitable, and inclusive culture.

• Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs.