IT Admin II

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership of and manage essential business systems, including identity/SSO, endpoint management, Google Workspace or Microsoft 365, and company-wide SaaS platforms.

• Design, implement, and sustain systems and infrastructure that support a fully remote workforce.

• Oversee cloud-based directory services, VPN, and remote device management.

• Act as an escalation point for intricate helpdesk and end-user challenges.

• Offer guidance and mentorship to junior IT personnel.

• Manage key IT security practices, encompassing endpoint protection, access reviews, MFA/SSO enforcement, patch management, and security alert responses.

• Administer and monitor AWS, Azure, or GCP infrastructure that supports internal IT systems.

• Oversee backups, uptime monitoring, and basic management of cloud costs.

• Lead or participate in IT projects such as tool migrations, onboarding/offboarding automation, new-hire hardware programs, and vendor assessments.

• Develop and maintain automation and scripting in PowerShell, Bash, Python, or similar languages.

• Keep documentation and runbooks updated for systems, processes, and incident responses.

• Ensure adherence to internal IT policies and assist with external audits like SOC 2.

• Collaborate with People, Security, and Engineering teams to address company-wide technology requirements.

⛳️ Requirements

• 3–5+ years of experience in IT engineering, systems administration, or a related infrastructure/support position.

• Experience in supporting a remote or hybrid workforce.

• Practical experience administering identity and SaaS platforms such as Okta, Google Workspace, Microsoft 365, Jamf, or Intune.

• Strong foundational knowledge of networking concepts, including TCP/IP, DNS, VPN, and firewalls.

• Proficient understanding of AWS, Azure, or GCP.

• Familiarity with cloud security best practices.

• Experience in scripting or automation using PowerShell, Bash, Python, or similar tools.

• Knowledge of access control, endpoint protection, vulnerability management, and patch management.

• Experience with compliance frameworks such as SOC 2 is an advantage.

• Ability to work independently and communicate effectively in a fully remote, asynchronous environment across different time zones.

• Strong customer service focus and the ability to convey technical concepts clearly to non-technical colleagues.

• Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.

• Relevant certifications such as CompTIA Security+, Microsoft/Google admin certifications, or AWS/Azure fundamentals are advantageous.

• Must currently reside in Boston or the San Francisco Bay Area.

• Must be located in the USA; visa sponsorship or transfer requirements are addressed in the application.

🏝️ Benefits

• Competitive salary.

• Annual bonus.

• Equity/stock incentive program.

• Multiple medical insurance options, including one that covers 100% of the premium for the employee and dependents.

• 100% covered dental insurance.

• 100% covered vision insurance.

• Unlimited PTO.

• Flexible work-from-home environment.

• Opportunities for autonomy and upward mobility.

• A diverse, equitable, and inclusive culture.