IT Admin II

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership and manage essential business systems, encompassing identity/SSO, endpoint management, Google Workspace or Microsoft 365, and company-wide SaaS applications.

• Design, implement, and sustain systems and infrastructure that support a fully remote workforce, including cloud directory services, VPN, and remote device management.

• Act as a point of escalation for intricate helpdesk and end-user challenges.

• Offer guidance and mentorship to junior IT personnel.

• Oversee IT security essentials, including endpoint protection, access reviews, MFA/SSO enforcement, patch management, and response to security alerts.

• Administer and supervise AWS, Azure, or GCP infrastructure that supports internal IT systems, including backups, uptime monitoring, and cost management.

• Lead or participate in IT projects such as tool migrations, onboarding/offboarding automation, new-hire hardware initiatives, and vendor assessments.

• Develop and maintain automation and scripting using PowerShell, Bash, Python, or similar languages.

• Keep documentation and runbooks updated for systems, processes, and incident responses.

• Ensure adherence to internal IT policies and assist with external audits, such as SOC 2.

• Collaborate with People, Security, and Engineering teams to address technology requirements across a distributed workforce.

⛳️ Requirements

• 3–5+ years of experience in IT engineering, systems administration, or a related infrastructure/support position.

• Experience in supporting a remote or hybrid workforce is preferred.

• Practical experience in administering identity and SaaS platforms, including Okta, Google Workspace, Microsoft 365, Jamf, or Intune.

• Strong knowledge of networking fundamentals: TCP/IP, DNS, VPN, and firewalls.

• Familiarity with AWS, Azure, or GCP.

• Experience in scripting or automation using PowerShell, Bash, Python, or similar languages.

• Understanding of IT security fundamentals, including access control, endpoint protection, vulnerability management, and patch management.

• Experience with SOC 2 or similar compliance frameworks is advantageous.

• Ability to work independently and communicate proactively in a fully remote, asynchronous environment across different time zones.

• Strong customer-service mindset and capability to convey technical concepts clearly to non-technical team members.

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience.

• Relevant certifications such as CompTIA Security+, Microsoft/Google admin certifications, or AWS/Azure fundamentals are a plus.

• Must currently reside in Boston or the San Francisco Bay Area.

• Must currently be located in the USA; visa sponsorship or transfer requirements will be addressed during the application process.

🏝️ Benefits

• Competitive salary.

• Annual bonus.

• Equity/stock incentive program.

• Choice of various medical insurance plans, including one that covers 100% of the premium for yourself and your dependents.

• Fully covered dental and vision insurance.

• Unlimited PTO.

• Flexible work-from-home environment.

• Autonomy and opportunities for career advancement.

• Commitment to a diverse, equitable, and inclusive culture.

• Reasonable accommodations for qualified individuals with disabilities and for seriously held religious beliefs.