ISM System Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a small to medium-sized team of senior professionals.

• Take ownership of business direction and functional roadmaps for ISM platforms such as Outage Assistant, Leankor, TrueContext, and Salesforce-connected capabilities.

• Act as a functional subject matter expert in outage, upgrade installation, repair, planning, scheduling, field service, resource management, documentation, and execution processes.

• Encourage collaboration between business teams and IT to establish and prioritize requirements, backlogs, user stories, process standards, release content, and acceptance criteria.

• Convert platform priorities into team objectives, work plans, governance routines, escalation paths, and measurable outcomes.

• Serve as the primary business liaison to IT for ISM platforms and support platform stability, defect resolution, release readiness, and continuous improvement.

• Align integration requirements, cross-system workflows, roadmaps, data handoffs, issue resolution, and end-to-end user experience with adjacent platform and process owners.

• Direct ISM platform governance, including sprint planning, backlog prioritization, release planning, system health reviews, defect management, data quality, interface risks, and escalations.

• Oversee the business side of sprint and release cycles, encompassing acceptance criteria, sprint reviews, business validation, sign-off, and operational readiness.

• Lead business validation, user acceptance, cutover readiness, release communication, hypercare, and knowledge transfer.

• Monitor platform value realization, adoption, usage, process impact, and risks that could affect productivity, schedule predictability, reliability, cost control, or user readiness.

• Provide guidance on platform scope, configuration, integration priorities, user experience, data standards, enhancement trade-offs, and release timing.

• Manage stakeholder communications and updates regarding roadmaps, sprint progress, releases, functionality, process impacts, training, support, adoption, performance, risks, and value realization.

• Report to the Outage Value Stream Management Office and align platform priorities, risks, dependencies, value realization, and team capacity with broader objectives.

⛳️ Requirements

• Bachelor’s degree in Engineering, Information Technology, Business, Operations, Supply Chain, or a related field from an accredited institution.

• For U.S. positions: at least 5 years of experience translating business needs into platform requirements, functional roadmaps, user stories, sprint priorities, release plans, acceptance criteria, process standards, adoption plans, measurable outcomes, and strategy or policy recommendations.

• For non-U.S. positions: proven expertise in translating business needs into platform requirements, functional roadmaps, user stories, sprint priorities, release plans, acceptance criteria, process standards, adoption plans, measurable outcomes, and strategy or policy recommendations.

• Demonstrated first-line people leadership experience.

• Extensive experience as a business owner, product owner, or functional owner for enterprise platforms.

• Excellent leadership, platform governance, stakeholder management, communication, collaboration, problem-solving, coaching, and change leadership abilities.

• In-depth knowledge of Outage Assistant, Leankor, TrueContext, Salesforce-connected capabilities, Field Service Management, ERP, project scheduling, outage planning, document management, EHS, quality, tooling, or other relevant enterprise platforms.

• Capacity to work across different time zones and travel as required.

• Background in energy, utilities, industrial services, power generation, field services, or intricate service execution environments.

• Familiarity with Lean, Kaizen, Agile, Fast Works, PMP, change acceleration, or other structured transformation methodologies.

• Strong understanding of end-to-end service processes from commercial handover through planning, scheduling, execution, cost control, billing, and close-out.

• Proven ability to simplify complex processes, develop practical standard work, influence adoption across distributed teams, and mentor stakeholders.

• Legally authorized to work in the United States for this position.

• Successful completion of a drug screening, as required.

🏝️ Benefits

• Discretionary annual bonus.

• Medical, dental, vision, and prescription drug coverage.

• Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Company retirement contributions.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Flexible time off.

• Opportunities for professional development.

• Relocation assistance is not provided.