Investigator Support Assistant, German Speaker

This is a fully remote position, open to applicants in Poland.

📋 Description

• Inform investigator sites, sponsors, and affiliates of laboratory results, flags determined by the sponsor, and test cancellations in accordance with the Statement of Work.

• Oversee, monitor, and resolve accession holds while notifying the Supervisor and associated Project Manager of any delays.

• Update databases with relevant information and inform personnel of any additional testing requirements.

• Provide assistance to sites and sponsors by addressing project-related inquiries via phone and email.

• Comply with management communications, meetings, and Standard Operating Procedures.

• Support the implementation of global processes and procedures.

• Monitor and report metrics within the established timelines.

• Document and address service failures, escalating unresolved issues to management.

• Serve as a liaison for both internal and external clients.

• Communicate the needs of investigator sites during discussions on policies and procedures.

• Prioritize patient safety and swiftly address and escalate safety concerns.

• Investigate the needs of investigators prior to implementing new processes and procedures.

⛳️ Requirements

• High school diploma.

• A minimum of 6 months experience in customer service.

• Proficiency in both English and German.

• Self-driven with excellent verbal communication abilities.

• Strong attention to detail and effective organizational skills.

• Collaborative team player with the capacity to work independently.

• Capability to manage multiple tasks and distractions while maintaining a professional demeanor.

• Availability to work from 10 AM to 7 PM CET or other hours as needed.

🏝️ Benefits

• Commitment to being an Equal Opportunity Employer.

• Disability accommodations available for applicants.

• Opportunities for career advancement.

• Engaging work that contributes to improving health and lives.