Investigator Support Assistant, German Speaker

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Inform investigator sites, sponsors, and affiliates of laboratory results, flags determined by the sponsor, and cancellations of tests in accordance with the Statement of Work.

• Oversee, monitor, and resolve accession holds while keeping the Supervisor and relevant Project Manager updated on any delays.

• Maintain databases with the necessary information and notify personnel regarding additional testing requirements.

• Provide support to sites and sponsors by addressing project-related inquiries via phone and email.

• Comply with management communications, participate in meetings, and follow Standard Operating Procedures.

• Aid in the execution of global processes and procedures.

• Monitor and report metrics within established timelines.

• Record and address service failures, escalating unresolved issues to management.

• Serve as a liaison for both internal and external clients.

• Convey the needs of investigator sites during discussions on policies and procedures.

• Prioritize patient safety and promptly escalate any safety concerns.

• Investigate the needs of investigators prior to implementing new processes and procedures.

⛳️ Requirements

• Completed high school education.

• A minimum of 6 months experience in customer service.

• Proficiency in both English and German.

• Self-driven with excellent verbal communication abilities.

• Strong attention to detail and effective organizational skills.

• Collaborative team player who can also work independently.

• Capable of managing multiple tasks and distractions while maintaining professionalism.

• Availability to work from 11 AM to 8 PM EET or other hours as needed.

🏝️ Benefits

• Option for remote work.

• Full-time employment status.

• Work schedule from Monday to Friday.

• Saturday shift required only once every two months.