International Inside Sales Representative

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver an outstanding customer experience while serving as a reliable single point of contact for international clients.

• Process customer orders within the sales/ERP system, confirming pricing, lead times, incoterms, and specific terms.

• Address inquiries regarding products, availability, order status, pricing, and invoice reconciliation across various global time zones.

• Monitor inventory levels and coordinate allocation to satisfy international demand.

• Oversee customer order documentation and delivery plans amidst manufacturing fluctuations, changes in lead times, and rerouting.

• Facilitate multimodal transportation and liaise with carriers, freight forwarders, or brokers.

• Prepare and dispatch international shipping documents while escalating compliance-related inquiries.

• Track shipments, manage delivery issues, coordinate claims, and communicate resolutions.

• Organize and coordinate multi-load job site deliveries.

• Cultivate relationships with customer decision-makers within an assigned sales territory and collaborate with field sales teams.

• Identify value-driven alternatives to decrease delivery costs or enhance lead times.

• Suggest process enhancements and engage in continuous improvement initiatives.

• Keep abreast of market dynamics, freight trends, and competitor activities.

• Provide status updates and escalation strategies to Sales, Operations, Trade Compliance, and Finance stakeholders.

⛳️ Requirements

• Proven experience in customer service, supply chain management, account management, or inside sales.

• Hands-on experience with order entry in SAP S/4HANA.

• Proficient in both English and Spanish, with excellent verbal and written communication abilities.

• Willingness to travel up to 10% based on business requirements.

• Bachelor’s degree or higher in a relevant discipline (preferred).

• Experience in international inside sales and/or customer service settings (preferred).

• Background in Freight Forwarding (preferred).

• Familiarity with or experience in the commercial roofing sector (preferred).

• Experience in the manufacturing industry, particularly in customer service and/or sales (preferred).

🏝️ Benefits

• Employees are encouraged to innovate and contribute individually.

• A flexible work environment designed to accommodate individual work styles and personal needs.

• Option for remote work.

• Opportunities for career advancement throughout the organization.

• An entrepreneurial culture that rewards individual contributions.