International Care Advocate

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a schedule filled with high-volume introductory video appointments while prioritizing tasks.

• Address product inquiries and offer tailored recommendations to meet member needs.

• Provide outstanding customer service and appropriately escalate any concerns or questions.

• Navigate through members’ networks to guarantee access to care and explore available support options.

• Collaborate with team members to ensure immediate access to care and conduct follow-ups with members.

• Offer education and resources pertaining to program requirements.

• Work alongside Care Delivery, Customer Support, Provider, and Product teams.

• Execute tasks aimed at enhancing the member experience and resolving outstanding issues.

• Engage in cross-functional projects and work collaboratively with other departments.

• Identify referral needs and collaborate with Maven providers to address them.

• Inform members about local healthcare systems and compile in-person resource lists.

• Serve as a resource for the local APAC region and its healthcare system.

• Anticipate and respond to members’ social determinants of health needs.

• Perform additional duties as required.

⛳️ Requirements

• Proficiency in English and other languages, both verbal and written.

• Background in allied health, human services, or the healthcare sector.

• 1-2+ years of experience in direct patient care or in digital health environments.

• Strong problem-solving abilities, particularly in remote/startup settings.

• Capacity to adapt to changes and maintain a growth-oriented mindset.

• Ability to communicate empathetically with patients, both in writing and verbally.

• Proven track record of meeting KPIs related to engagement, satisfaction, and productivity.

• Skilled at navigating new technologies and systems while working as part of a remote team.

• Familiarity with healthcare terminology in English and additional languages is preferred.

• Experience in family planning and maternal-child health sectors, including pregnancy, postpartum, options counseling, menopause, adoption, or surrogacy is preferred.

• Comfort with technology tools such as Google Suite, CRM platforms, EHRs, and Zendesk is preferred.

• Certification or licensure in a healthcare-related field is preferred.

🏝️ Benefits

• Equity.

• Employer-covered health, dental, and insurance plan options.

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning, and pediatrics.

• Whole-self care through wellness partnerships.

• Hybrid work model, with in-office meals and designated work-together days.

• 16 weeks of 100% paid parental leave and a new parent stipend for Mavens who have been with us for over a year.

• Annual professional development stipend.

• Access to a personal career coach through Maven for Mavens.

• 401K matching for US-based employees, with immediate vesting.