Internal General Manager

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Collaborate closely with founders to oversee daily business priorities.

• Convert high-level objectives into actionable plans, including ownership assignments, deadlines, and follow-up actions.

• Identify operational inefficiencies, bottlenecks, and recurring issues.

• Take ownership of projects from conception to execution.

• Prioritize tasks effectively and ensure critical work is completed.

• Make independent, practical decisions and escalate issues as necessary.

• Develop, document, and enhance internal processes.

• Streamline, automate, or eliminate repetitive and inefficient tasks.

• Establish systems for tracking responsibilities, workflows, and performance metrics.

• Create operating rhythms that promote accountability.

• Review existing processes and determine necessary changes, removals, or new developments.

• Maintain organization across internal tools, documentation, and workflows.

• Coordinate tasks across sales, recruiting, client success, and various other functions.

• Clarify cross-functional handoffs and responsibilities.

• Follow up on outstanding items and drive projects towards completion.

• Identify dependencies and resolve execution obstacles.

• Act as a central coordination point among various functions.

• Monitor business metrics and translate operational data into actionable insights.

• Create and maintain dashboards, reports, and tracking systems.

• Assess performance against company goals and identify areas that require attention.

• Assist founders in understanding performance and resource priorities.

• Propose business improvements based on data and firsthand observations.

• Support founders on high-priority initiatives and complex challenges.

• Conduct research on tools, vendors, processes, and opportunities.

• Step into areas that require additional focus.

• Serve as a force multiplier by alleviating issues from founders' responsibilities and driving resolutions.

⛳️ Requirements

• Demonstrated experience in business operations, general management, project management, consulting, entrepreneurship, or a comparable high-ownership role.

• Excellent organizational and project management abilities, with a proven track record of follow-through.

• Comfortable working autonomously without needing detailed guidance for every task.

• Strong judgment and capability to prioritize competing demands effectively.

• Resourceful problem-solving skills with limited information available.

• Proficient written and verbal communication skills in English.

• Comfortable engaging directly with founders and senior stakeholders.

• Strong attention to detail while maintaining a broader perspective.

• Commercial awareness of how operational choices influence revenue, clients, and the overall business.

• Adaptable to working in a small company where responsibilities may evolve rapidly.

• Willingness to dive into details when necessary.

• An updated resume is required.

• A short Loom video (1 to 2 minutes) is mandatory; candidates must submit one to progress.

• Nice to have: experience in startup, small business, or founder-led company environments.

• Nice to have: background in operations, staffing, recruiting, HR, professional services, or service-oriented businesses.

• Nice to have: experience in building processes and systems from the ground up.

• Nice to have: familiarity with CRM, project management, automation, and business intelligence tools.

• Nice to have: experience working with remote or distributed teams.

• Nice to have: experience managing multiple functions or projects concurrently.

• Nice to have: experience with U.S.-based companies or customers.

• Nice to have: prior experience in general management, chief of staff, business operations, or similar roles.

🏝️ Benefits

• 100% remote setup, allowing you to work from wherever you are most productive.

• Availability during U.S. business hours.

• Direct collaboration with the founders of a growing offshore staffing company that has established traction and a proven business model.

• High level of autonomy and ownership over business operations.

• Extensive exposure to various areas including operations, sales, client delivery, recruiting, finance, and internal systems.

• Opportunity to identify challenges, construct solutions, and witness the direct impact of your contributions on the business.