Intern, Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in the planning, organization, and oversight of departmental projects and strategic initiatives from initiation to completion.

• Maintain project plans, workback schedules, milestones, action logs, decision records, risks, and dependencies.

• Prepare materials for meetings and document decisions, action items, responsible parties, and subsequent steps.

• Coordinate information across various workstreams and ensure stakeholders have visibility into project status and priorities.

• Document existing workflows and assist in designing future processes.

• Identify bottlenecks, duplicate tasks, handoff issues, unclear ownership, and other operational challenges.

• Collect stakeholder feedback, research best practices, and propose improvements.

• Pilot, document, and assess new or enhanced processes using established success measures.

• Create, update, and organize standard operating procedures, process maps, templates, checklists, toolkits, user guides, and playbooks.

• Support centralized resource libraries, enhancing the findability, usability, consistency, and maintenance of departmental information.

• Develop onboarding, training, and reference materials.

• Implement document standards, version control, and accessibility considerations.

• Conduct environmental scans, benchmarking, and internal discovery to uncover white-space opportunities, unmet needs, and operational gaps.

• Synthesize qualitative and quantitative findings into summaries, recommendations, and presentations suitable for leadership.

• Assist in prioritizing opportunities based on impact, effort, urgency, stakeholders, and departmental goals.

• Support annual planning, special projects, and continuous improvement initiatives.

⛳️ Requirements

• Senior, graduate student, or recent graduate pursuing a degree in Business Administration, Operations Management, Project Management, Public Administration, Public Health, Nonprofit Management, Data Analytics, Communications, or a related field.

• Coursework or experience in project management, process improvement, operational strategy, organizational effectiveness, or nonprofit operations.

• Intermediate proficiency in SharePoint, particularly in building out SharePoint pages.

• Intermediate proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Canva.

• Strong organizational skills and meticulous attention to detail.

• Ability to handle multiple priorities effectively.

• Capability to gather information, identify patterns, ask insightful questions, and translate findings into actionable recommendations.

• Ability to work independently while effectively collaborating in a cross-functional, remote, or hybrid environment.

• Demonstrated curiosity, initiative, adaptability, professionalism, and commitment to continuous learning.

• Reliable WiFi connection.

• Minimum availability of 20 hours per week, Monday to Friday, between 8:30 a.m. and 5:00 p.m.

• Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future.

• For remote work, must perform duties within the United States, not in a foreign country.

• CAPM certification is a plus but not mandatory.

• Experience with Power BI, Smartsheet, Microsoft Copilot, process-mapping tools, or other project management platforms is advantageous but not required.

🏝️ Benefits

• Resources for work-life harmonization.

• Access to Heart U, the Association’s award-winning corporate university.

• Local and National Center training and support.

• Opportunities for professional development and training.

• Employee Resource Groups (ERG).

• Professional mentoring program.

• Teladoc General Medical and Behavioral Health programs.

• Employee Assistance Program (EAP) at no cost for employees and their family members.