Integration Solution Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main CDI contact for designated client integration implementations

• Oversee implementations from the initiation phase through to go-live and client approval

• Facilitate implementation activities among clients, Fragomen legal teams, Integration Execution, and other relevant parties

• Collect, clarify, and document data mapping, workflows, and operational requirements

• Manage implementation timelines, milestones, client responsibilities, dependencies, decisions, risks, and outstanding actions

• Ensure that requirements and necessary client decisions are finalized and documented before transitioning to Integration Execution

• Coordinate handoffs with Integration Execution throughout configuration, testing, and deployment phases

• Address client, legal, or requirements inquiries during technical execution

• Organize UAT, including participants, business scenarios, timelines, issue tracking, retesting, and client acceptance

• Facilitate client readiness, go-live communications, and transition to ongoing support

• Oversee client-facing requirements, testing, and acceptance for approved integration changes and enhancements

• Identify requests that fall outside the scope and elevate them through the necessary review process

• Maintain implementation documentation and provide updates on project status and risk communications

• Contribute to enhancements in implementation materials, handoffs, UAT practices, and CDI delivery processes

• Continuously enhance knowledge in API integration, data exchange, and emerging integration technologies

⛳️ Requirements

• A minimum of 3 years of experience in managing or supporting client-facing technology implementations, systems integrations, HR technology implementations, or similar roles

• Proven experience in gathering and documenting implementation requirements

• Experience in managing multiple concurrent projects or implementation deliverables

• Skilled in coordinating work among clients, business stakeholders, and technical delivery teams

• Experience in supporting UAT, business validation, or go-live activities

• Strong organizational, communication, and stakeholder management abilities

• Capability to manage competing priorities and independently advance assigned tasks

• Exceptional attention to detail and commitment to follow-through

• Bachelor’s degree is preferred or equivalent relevant experience

• Familiarity with HR technology, data integrations, global mobility, immigration, relocation, or professional services

• General knowledge of API and/or scheduled flat-file integrations

• Basic understanding of data mappings, system interfaces, data exchange, and integration testing

• Experience collaborating with client technology teams or third-party vendors

• Proficiency in using Jira, ServiceNow, or similar work management tools

• Strong client-facing communication skills and professionalism

• Effective listening and questioning abilities

• Capability to translate discussions into clear requirements, decisions, and action items

• Strong sense of ownership, organization, and follow-through

• Sound judgment and willingness to escalate issues when necessary

• Collaborative working style across both business and technical teams

• Successful completion of the Firm’s pre-employment screening process

• Legal authorization to work in the location of the offered position

🏝️ Benefits

• 22 PTO days in addition to Federal holidays

• Medical, Dental, and Vision insurance plans, along with FSA & HSA options

• 401K plan with company matching