Integration Analyst – IntelliScript

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Analyze and interpret vendor API documentation along with technical requirements.

• Configure, test, and validate EHR and payer integrations utilizing Postman and API testing frameworks.

• Assist in the onboarding process for new EHR, payer, and partner integrations.

• Set up authentication, security credentials, client IDs, certificates, OAuth workflows, and other related integration components.

• Monitor and uphold the reliability and performance of existing integrations.

• Implement changes based on vendor API updates, newly available capabilities, and security mandates.

• Aid in regression testing and production validation.

• Investigate endpoint health issues and pinpoint integration failures.

• Address Tier 2 and Tier 3 support escalations.

• Troubleshoot production challenges involving APIs, data feeds, authentication, and connectivity.

• Collaborate with engineering, support, and product teams to resolve customer-impacting issues.

• Execute and validate directory data loads while supporting data updates and corrections.

• Review and prioritize integration-related requests and manage ticket workflows.

• Convey technical findings and status updates to both internal and external stakeholders.

• Coordinate troubleshooting efforts with customers, vendors, and implementation partners.

• Maintain Jira tickets and operational documentation.

• Develop technical runbooks and troubleshooting manuals.

• Identify enhancements to support processes and operational efficiency.

• Contribute to future integration strategy and roadmap planning.

⛳️ Requirements

• A minimum of 2 years of relevant experience.

• Strong capability to read and comprehend EHR and payer API integration documentation.

• Excellent troubleshooting abilities and meticulous attention to detail.

• Strong communication and teamwork skills.

• Capacity to manage multiple projects and prioritize tasks in a fast-paced setting.

• Proactive in addressing problems and resolving issues.

• Ability to communicate effectively and produce well-structured written communications.

• Eagerness to learn, develop, and seek constructive feedback.

• Adaptability to new concepts and ability to incorporate new knowledge and skills into daily responsibilities.

• Capability to identify and analyze basic problems while applying analytical thinking.

• Ability to propose improvements, implement changes, and monitor outcomes with moderate supervision.

• Detail-oriented with strong verbal and written communication skills.

• Ongoing education and/or advanced degrees are preferred.

• Experience with HL7 or FHIR is an advantage.

• Background in data integration, EHR systems, and regulatory compliance is desirable.

• Experience in HIPAA and/or PCI-regulated environments is a plus.

• Familiarity with SaaS, actuarial science, and/or insurance underwriting is preferred.

🏝️ Benefits

• Medical, Dental, and Vision coverage for employees, dependents, and domestic partners.

• Employee Assistance Program (EAP).

• 401(k) plan with company matching and profit-sharing contributions.

• Discretionary Bonus Program.

• Flexible Spending Accounts (FSA).

• Paid Time Off (PTO).

• A minimum of 10 paid holidays each year.

• Family Building Benefits, including adoption and fertility assistance.

• 11 weeks of paid parental leave for eligible employees.

• Life Insurance & AD&D with 100% of premiums covered by Milliman.

• Fully paid Short-Term and Long-Term Disability.

• Skills training and opportunities for career development.

• Learning and mentoring opportunities.

• Employee Resource Groups (ERGs).

• Opportunities to contribute to professional organizations.