Intake Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver administrative customer service support to claimants, providers, and claims management teams.

• Receive and input new ancillary healthcare referrals efficiently.

• Engage in inbound and outbound telephonic and written customer service interactions.

• Provide customer service in a fast-paced call center environment.

• Conduct precise data entry and thorough reviews.

• Acquire knowledge and operate corporate proprietary systems effectively.

• Input electronic emails, faxes, and data-feed orders into the coordination system.

• Ensure regular updates are communicated to all case stakeholders.

• Transcribe correspondence and reports from dictation accurately.

• Utilize problem-solving and critical-thinking abilities to prevent delays in appointment scheduling.

• Achieve departmental production and quality performance standards.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School diploma is required.

• Previous experience in a detail-oriented customer service role is necessary.

• Candidates must reside and work within the Central or Eastern Time Zone.

• Availability from Monday to Friday, 1:00 PM to 9:30 PM EST is essential.

• A wired connection to a broadband modem with a minimum bandwidth of 3 Mbps is required.

• Capability to manage multiple tasks simultaneously and prioritize work effectively to meet deadlines.

• Excellent written and verbal communication skills are a must.

• Demonstrated computer proficiency and technical aptitude.

• Ability to use Microsoft Office and proprietary systems proficiently.

• Strong interpersonal, time management, and organizational skills are necessary.

• Professional and courteous demeanor for handling complex telephonic conversations.

• Capability to work both independently and collaboratively within a team setting.

🏝️ Benefits

• Medical (HDHP) with Pharmacy options.

• Dental insurance coverage.

• Vision insurance benefits.

• Long Term Disability protection.

• Health Savings Account availability.

• Flexible Spending Account options.

• Life Insurance policies.

• Accident Insurance coverage.

• Critical Illness Insurance options.

• Pre-paid Legal Insurance services.

• Parking and Transit FSA accounts.

• 401(k) retirement plan.

• Roth 401(k) options.

• Paid time off provisions.

• Opportunities for career advancement.

• Remote work arrangement flexibility.