Intake Specialist – Hospice

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate medical records, clinical documentation, and payer regulations to assess patient eligibility, qualification status, and compliance.

• Engage with patients about their financial obligations, collect payments as necessary, and accurately document these interactions.

• Reach out to patients when documentation fails to align with payer requirements, offering updates and alternative solutions.

• Collaborate with referral sources, physicians, and clinical teams to secure complete and compliant documentation.

• Utilize knowledge of payer regulations to ensure compliant service delivery.

• Maintain accurate and timely patient information and communication records using electronic systems.

• Enter referrals within specified timeframes while adhering to productivity and quality standards.

• Work with leadership to ensure that the appropriate inventory and services are selected and scheduled.

• Partner with sales, insurance verification, and internal support teams to streamline referrals and intake processes.

• Navigate various EMR and online systems to acquire and manage documentation effectively.

• Determine suitable shipping and delivery methods in accordance with company policies.

• Respond to incoming calls and provide professional assistance to patients and referral sources.

• Participate in an on-call rotation during non-business hours.

• Adhere to company policies and procedures and perform other related tasks as assigned.

⛳️ Requirements

• A minimum of one (1) year of relevant work experience is required.

• High School Diploma or an Associate’s degree in a related field, Healthcare Administration, Business Administration, or equivalent work experience is required.

• Experience in management, administrative, clerical work, insurance, billing, claims, call center operations, or customer service is preferred but not mandatory.

• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is advantageous but not essential.

• Exceptional verbal and written communication skills, including analytical, problem-solving, and decision-making abilities with a keen attention to detail.

• Ability to handle multiple tasks in a fast-paced environment.

• Proficient in computer skills; familiarity with Microsoft Office and healthcare systems is a plus.

• Comfortable with learning new technologies and navigating various systems.

• Capable of working independently while adhering to established procedures and directives.

• A background check conducted by the company is required for all positions.

• Clinical roles necessitate valid licensure/certification, where applicable.

🏝️ Benefits

• Competitive Compensation and Incentives.

• Comprehensive Total Rewards & Benefits package.

• Extensive medical, dental, and vision coverage (eligible the first of the month following hire).

• 401(k) plan with company match.

• Paid Time Off Plans, including 6 paid holidays.

• Employee Stock Purchase Plan.

• Paid Parental Bonding Leave.

• Short and Long-term Disability Insurance.

• Life and AD&D Insurance.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Access to CVS Minute Clinic and Teledoc services.

• Spousal Advantage Reimbursement Plan.

• Identity Theft Protection and Legal Plan.

• Opportunities for Support, Development, and Advancement.