Intake Specialist

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Evaluate medical records, clinical documentation, and payer policies to assess patient eligibility, qualification status, and compliance.

• Engage with patients about their financial responsibilities, collect payments when necessary, and accurately document all interactions.

• Reach out to patients when documentation fails to meet payer standards, offering updates and alternative solutions.

• Collaborate with referral sources, physicians, and clinical teams to secure complete and compliant documentation.

• Ensure services are delivered properly and in accordance with payer requirements.

• Maintain precise and timely patient information and communication records using electronic systems.

• Enter referrals within designated timeframes while upholding productivity and quality benchmarks.

• Coordinate with leadership to guarantee the right inventory and services are chosen and scheduled.

• Work alongside sales, insurance verification, and internal support teams to streamline referrals and intake processes.

• Navigate various EMR and online systems to obtain and manage necessary documentation.

• Ensure the appropriate shipping and delivery methods are selected in accordance with company protocols.

• Handle incoming calls and provide professional support to patients and referral sources.

• Participate in on-call rotation during non-business hours.

• Support team operations and uphold quality standards by adhering to company policies and procedures.

• Carry out other related tasks as assigned.

⛳️ Requirements

• Minimum of one (1) year of relevant work experience required.

• High School Diploma, Associate’s degree in a related field, Healthcare Administration, Business Administration, or equivalent work experience required.

• Preferred but not mandatory experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service.

• Experience in a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is advantageous but not essential.

• Strong verbal and written communication skills, including analytical, problem-solving, and decision-making capabilities with keen attention to detail.

• Ability to handle multiple tasks in a fast-paced environment.

• Proficient computer skills – knowledge of Microsoft Office and healthcare systems is a plus.

• Comfortable learning new technologies and managing multiple systems.

• Ability to work independently while adhering to established procedures and directives.

• Must be willing to work on Eastern or Central Standard/Daylight Time.

• A company-conducted Background Check is mandatory for all positions.

• Clinical roles necessitate valid licensure/certification, where applicable.

🏝️ Benefits

• Competitive Compensation and Incentives.

• Comprehensive medical, dental, and vision coverage (eligible the first of the month following hire).

• 401(k) plan with company match.

• Paid Time Off Plans, including 6 paid holidays.

• Employee Stock Purchase Plan.

• Paid Parental Bonding Leave.

• Short and Long-term Disability Insurance.

• Life and AD&D Insurance.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Access to CVS Minute Clinic and Teledoc services.

• Spousal Advantage Reimbursement Plan.

• Identity Theft Protection and Legal Plan.

• Opportunities for Support, Development, and Advancement.