Intake & Scheduling Coordinator – Healthcare

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate introductory calls with current patients who are interested in advocacy services.

• Assist patients in navigating the advocacy onboarding process.

• Collaborate with the advocacy team to ensure seamless transitions and consistent follow-through.

• Oversee patient communications, including follow-ups, missed calls, and reassignments.

• Keep accurate and current records in Google Workspace, EHR systems like Healthie, and CRM platforms such as HubSpot.

• Assist older adults in accessing resources, coordination, and advocacy.

⛳️ Requirements

• Must reside in Canada.

• Availability for full-time work.

• Ability to operate during Eastern Time Zone hours.

• Willingness to work one of the designated shifts: 9a–6p ET or 12p–9p ET.

• Possess empathetic and effective communication skills.

• Highly organized and attentive to detail.

• Comfortable with learning and utilizing Google Workspace, EHR systems, and CRM platforms.

• Demonstrated interest in enhancing care for older adults.

• Prior experience in healthcare, customer service, or administrative support is preferred but not mandatory.

🏝️ Benefits

• Flexibility for remote work.

• Opportunities for growth and ownership.

• Chance to contribute to a meaningful mental healthcare mission.

• Team environment that is collaborative and purpose-driven.