Intake & Recruitment Coordinator – Maternity Stand-In

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee the intake process for new families and clients, ensuring precise information is gathered and recorded from the first point of contact.

• Assist new clients in navigating onboarding requirements while clearly explaining subsequent steps.

• Collaborate with the clinical/operations team to facilitate a seamless handover post-intake.

• Keep accurate and current intake records within internal systems.

• Proactively follow up to maintain engagement with new clients throughout the process.

• Aid in comprehensive recruitment efforts, including sourcing, screening, and shortlisting candidates.

• Advertise and manage job postings on appropriate platforms.

• Conduct preliminary screening calls with candidates and coordinate the scheduling of interviews.

• Update and manage the candidate pipeline with prompt communication to applicants.

• Partner with hiring managers to comprehend role requirements and positively represent the company.

• Market the company as an employer of choice and present job roles attractively to candidates.

• Communicate professionally with families, therapists, and candidates via phone, email, and other methods.

• Foster and sustain positive relationships across all points of interaction.

• Provide exceptional service during every engagement.

• Collaborate with relevant managers to ensure smooth daily operations across both areas.

⛳️ Requirements

• Prior experience in customer service, client-facing roles, or recruitment is essential.

• A degree in Psychology or a related discipline is a plus.

• Outstanding verbal and written communication skills in English.

• A confident and outgoing demeanor with strong interpersonal skills—someone who excels in relationship-building.

• Goal-oriented and driven, with a natural, sales-focused approach to engaging clients and candidates.

• Highly organized with exceptional attention to detail and accuracy.

• Demonstrated ability to multitask and manage conflicting priorities across two functions without losing focus.

• Proactive with the ability to take initiative and accomplish tasks independently.

• Comfortable thriving in a fast-paced and dynamic environment.

• Strong problem-solving skills and a solutions-oriented mindset.

• Professional, reliable, and passionate about delivering outstanding service to both clients and candidates.

• Must be available to work Monday–Friday, 15:00–00:00 South African time, with potential changes based on US daylight saving time and operational needs.

• A fixed fiber connection with a minimum upload and download speed of 25 Mbps, supporting wired Ethernet, is required.

• A dependable power backup solution is necessary.

• Availability to work on South African and US public holidays.

🏝️ Benefits

• Fully remote working position.

• Compensation for South African public holidays in accordance with the BCEA.