Intake Coordinator – Contract

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Support the ECM Sales/Marketing and Clinical Outreach Specialists teams in organizing and enrolling patients in various programs.

• Enhance the patient enrollment process by fostering positive relationships with teams, patients, and their families.

• Perform direct outreach to potential clients to inform them about available services and facilitate their enrollment.

• Assist with the intake and admission process for incoming patients, providing outreach support when necessary.

• Deliver accurate and continuous assessments of patient status during the admission phase.

• Maintain databases, logs, census sheets, resource/contact lists, schedules, and departmental information sheets.

• Conduct insurance eligibility checks and assign clients to the Clinical Outreach Specialist.

• Collaborate cross-functionally with sales, outreach, care delivery, and RCM teams to streamline the enrollment workflow.

• Document all interactions related to the enrollment process in the operating system.

• Attend staff, census, and other meetings, including weekly Outreach Team meetings.

• Achieve or surpass established departmental KPIs.

• Handle incoming calls and emails.

• Undertake additional duties to support organizational needs.

⛳️ Requirements

• A minimum of 2 years of prior intake or admission experience in a high call volume setting.

• Active CMA/CCMA certification issued by an accredited organization is required upon application.

• Previous experience working remotely is preferred.

• A quiet and secure workspace to ensure member privacy is essential.

• Over 2 years of experience in palliative care, home health, hospice, and/or hospital discharge planning or case management is highly preferred.

• More than 2 years of experience working with or directly with one or more large safety net hospitals in the region is preferred.

• Must be available to work Monday through Friday from 8:30 am to 5:00 pm Pacific Time, with potential evening and weekend shifts.

• Strong understanding of cultural competency concerning the target population.

• Excellent verbal and written communication abilities.

• Proficient computer skills and a working knowledge of the internet.

• Capability to independently learn and utilize Google Suite and Salesforce.

• Background in training as or alongside social workers, nurses, medical assistants, chaplains, medical scribes, or other educational or work experiences that demonstrate fluency in clinical language and settings.

• Skills in project development and the ability to work autonomously.

• Bilingual proficiency in English and Spanish is highly preferred.

• Must pass background screening, which may include a drug test or other health assessments.

• Employees in patient-facing roles must be vaccinated against influenza; accommodations for religious or medical reasons may be considered.

• Must comply with identity and work eligibility verification using E-Verify upon hire.

• Must be legally authorized to work in the United States and indicate if employment visa sponsorship is needed.

🏝️ Benefits

• Opportunity for conversion to full-time employment.

• Medical, dental, and vision insurance available for full-time employees.

• Income protection benefits for full-time employees.

• Flexible PTO offered for full-time employees.

• Company holidays provided for full-time employees.

• 401k plan available for full-time employees.

• Access to additional wellness benefits for full-time employees.

• Mileage reimbursement in accordance with IRS guidelines for field roles.

• Occasional travel may be required to attend training or company events.