Intake Case Manager – Rare Disease

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound calls to healthcare professionals as necessary

• Input data into relevant systems to facilitate the enrollment of new and existing patients

• Assess Patient Enrollment Forms for completeness and accuracy

• Recognize potential barriers and adhere to processes outlined in standard operating procedures

• Commence patient benefits verification by analyzing patient data and insurance documents

• Identify absent information and follow up with relevant contacts to fill in information gaps

• Ensure precise and timely data entry into supporting systems

• Monitor possible delays or pending cases

• Assist with new initiatives and process enhancement activities, including end-user testing of new system features and supporting technology

• Foster positive relationships with internal and external customers through effective communication and active listening

• Navigate complex benefits programs and payer landscapes throughout the United States

• Facilitate patient access to financial assistance and reimbursement options

⛳️ Requirements

• High school diploma or GED

• A minimum of two (2) years of relevant experience in healthcare-related administration, medical coding and billing, customer service, direct benefits verification support, or similar fields

• Preferred: Bachelor’s degree in a relevant field of study

• Detail-oriented and customer-centric

• Ability to provide a high-quality, accurate, and compassionate customer experience

• Proficient in utilizing innovative technology while maintaining the integrity of quality information

• Strong problem-solving abilities and experience in resolving complex issues

• Capacity to learn through both formal and informal channels

• Effective written and verbal communication skills, with the ability to adapt style to the audience

• Quick to learn and follow standard operating procedures

• Capable of managing multiple requirements on a daily basis

• Understanding and compliance with government regulations and company policies

🏝️ Benefits

• Comprehensive employee benefits package

• Retirement and Savings Plan with generous company contributions

• Group medical, dental, and vision coverage

• Life and disability insurance

• Flexible spending accounts

• Discretionary annual bonus program

• Stock-based long-term incentives

• Award-winning time-off plans

• Bi-annual company-wide shutdowns

• Flexible work models, including remote work arrangements when possible

• Career development opportunities

• Work/life balance programs