Insurance Sales and Service Representative I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide assistance and consultation for quoting, selling, and servicing insurance policies.

• Advise customers and offer insights on protection and coverage options.

• Address complex inquiries regarding billing, renewals, and endorsements.

• Deliver service across various channels to enhance customer retention and loyalty.

• Resolve customer grievances and seek management support when necessary.

• Collect, process, consolidate, and analyze data to foster brand loyalty and retention.

• Oversee and maintain closed-loop feedback mechanisms.

• Schedule account follow-ups to meet customer satisfaction and expectations.

• Cultivate professional relationships with other departments to improve customer experience and loyalty.

• Represent General Motors Insurance in a professional manner.

• Implement specialty-team processes and strategies as designated by leadership.

⛳️ Requirements

• Proficient in Microsoft Office Suite, which includes Word, Excel, PowerPoint, and Outlook.

• Advanced understanding of General Motors Insurance products, systems, policies, and procedures.

• Familiarity with General Motors Insurance and GM Financial’s culture.

• Capability to influence customers through consultative, educational, and friendly selling and service.

• Excellent interpersonal, written, and verbal communication skills.

• Outstanding active listening abilities.

• Strong analytical and problem-solving skills.

• Ability to work independently while exercising sound judgment for customer inquiries and complaint resolution.

• Competence in managing time and assigned accounts/tasks with minimal oversight.

• Proficiency in navigating and utilizing multiple applications/systems.

• Typing speed of at least 40 words per minute.

• Professional interaction with customers, leaders, peers, and senior management.

• Ability to manage stressful situations effectively.

• Willingness to work extended hours when necessary.

• Limited travel may be required.

• Availability for a flexible schedule, including evenings, weekends, holidays, and potential shift changes.

• Occasional overtime or split shifts may be needed.

• Proficient in using AI tools such as Microsoft Copilot.

• Ability to assess AI outputs for accuracy, compliance, and bias.

• Experience in integrating AI into workflows.

• Familiarity with AI-assisted research, summarization, and content generation.

• Understanding of responsible AI use, ethics, and data protection.

• Must possess a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state.

• Preferably 0–2 years of customer service experience.

• High School Diploma or equivalent is required.

• Bachelor’s Degree or an equivalent combination of education and experience is preferred.

• Candidates requiring visa sponsorship are not eligible for consideration.

🏝️ Benefits

• 401K matching.

• Paid bonding leave for new parents: 12 weeks, at 100% pay.

• Tuition assistance.

• Training opportunities.

• GM employee auto discount.

• Community service pay.

• Nine paid company holidays.

• Competitive pay and bonus eligibility.

• Performance-based incentive plan.

• Health benefits available from day one for full-time employees.